F&B Operations Manager for some outlets at Dublin Airport
Responsibilities:
Lead key aspects of the implementation of the F&B vision and strategy by managing and undertaking the following initiatives:
Lead, train, and motivate F&B teams across all service area
Ensure delivery of consistently high service standards and guest experience
Collaborate with the F&B to review menus and maintain quality
Develop and implement SOPs, service standards, and hygiene protocols
Manage F&B budgets, labour costs, forecasts, and stock control
Work closely with the sales and marketing team to drive F&B revenue
Oversee rostering in line with occupancy and revenue forecasts
Ensure compliance with health, safety, food hygiene, and licensing regulations
Investigate and respond to guest feedback and complaints professionally
Coordinate and execute F&B events and functions in line with budget and quality targets
Liaise with suppliers and contractors to ensure value and quality
Lead internal audits and maintain documentation for EHO and RSA compliance
Assist with duty management coverage when required
Experience:
Experience in fast food environment and advantage,
A minimum of 3 years post graduate experience in a relevant position.
Operational Experience in an airport environment highly desirable
Excellent people management skills, experience managing a team to deliver change
Highly organized with proven project management skills
Excellent stakeholder management and communication skills capable of dealing with and influencing colleagues and customers at every level
Ability to work in a challenging environment both on own initiative and as part of a team, able to challenge stakeholders and hold them accountable when appropriate
Sales driven and commercially focused
Excellent presentation and communication skills
Competent in working with all aspects of Microsoft Office Suite
High attention to detail and ability to drive high performance standards
Ability to work under pressure to hard deadlines and handle conflicting priorities
Personal drive and enthusiasm to grow the business whilst seeking to create a world class customer experience
Excellent interpersonal skills and the ability to influence across all organisation levels