F&B Operations Manager for some outlets at Dublin Airport
Responsibilities:
Lead key aspects of the implementation of the F&B vision and strategy by managing and undertaking the following initiatives:
* Lead, train, and motivate F&B teams across all service area
* Ensure delivery of consistently high service standards and guest experience
* Collaborate with the F&B to review menus and maintain quality
* Develop and implement SOPs, service standards, and hygiene protocols
* Manage F&B budgets, labour costs, forecasts, and stock control
* Work closely with the sales and marketing team to drive F&B revenue
* Oversee rostering in line with occupancy and revenue forecasts
* Ensure compliance with health, safety, food hygiene, and licensing regulations
* Investigate and respond to guest feedback and complaints professionally
* Coordinate and execute F&B events and functions in line with budget and quality targets
* Liaise with suppliers and contractors to ensure value and quality
* Lead internal audits and maintain documentation for EHO and RSA compliance
* Assist with duty management coverage when required
Experience:
* Experience in fast food environment and advantage,
* A minimum of 3 years post graduate experience in a relevant position.
* Operational Experience in an airport environment highly desirable
* Excellent people management skills, experience managing a team to deliver change
* Highly organized with proven project management skills
* Excellent stakeholder management and communication skills capable of dealing with and influencing colleagues and customers at every level
* Ability to work in a challenging environment both on own initiative and as part of a team, able to challenge stakeholders and hold them accountable when appropriate
* Sales driven and commercially focused
* Excellent presentation and communication skills
* Competent in working with all aspects of Microsoft Office Suite
* High attention to detail and ability to drive high performance standards
* Ability to work under pressure to hard deadlines and handle conflicting priorities
* Personal drive and enthusiasm to grow the business whilst seeking to create a world class customer experience
* Excellent interpersonal skills and the ability to influence across all organisation levels