Electronic Health Record (EHR) Application Support Analyst (Grade IV)This is an exciting time to join the new Electronic Health Record (EHR) team as an Application Support Analyst (Grade IV). This role will be varied, fast-paced and you'll be part of a team dedicated to implementing the EHR for the new CHI hospital which is due to open in 2026.Purpose of the Role:CHI will work with Epic Systems, a software company who are a world leader in this technology, to implement an electronic health record (EHR) system across the organisation, which will go live at the same time as the new hospital opens – as Ireland's first fully digitalised hospital.The EHR Application Support Analyst (Grade IV) is a core member of the Electronic Health Record (EHR) team.The post-holder will assist the EHR design, configuration, testing and training during the implementation phase to HIMSS Level 6, and subsequently support the go-live and post go-live stabilisation phases.As part of this role the EHR Application Support will attend accredited EHR vendor training and receive certification in system configuration.This position would suit candidates from the following areas (experienced with skills or recent graduates):ICT, eHealth, Software Engineering or Computer ScienceDigital Health and/or eHealthNursing, Midwifery, Pharmacy, HSCP disciplines or Medicine (NCHD)Operational or AdministrationEssential Criteria:Applicants must meetallthe following:ExperienceA direct clinical care role, orMinimum of one year's experience working in an Irish, UK or other European hospital in either:ooA patient administration or related support role within hospital servicesorEquivalent experience using healthcare systems or electronic health record (EHR) applications within an Irish, UK or other European hospitalEducationHave successfully achieved a Leaving Certificate or equivalent qualification (Level 6) within the QQI FrameworkandA third-level degree or higher diploma or PLC relevant to the roleTechnical SkillsDemonstrated competency in Microsoft Office Applications (Outlook, Word, Excel, SharePoint) as part of day-to-day workDesirable Criteria:Experience working in an acute hospital setting in Ireland or another European healthcare system (experience within Children's Health Ireland preferred)Evidence of Continuing Professional Development (CPD) in a relevant area.Clinical background as a:oPharmacist, Pharmacy Technician, HSCP, HCAor Registered NurseExperience using technical or project tools, such as:oJira, Zephyr, or ServiceNow (or similar ticketing systems)Experience in supporting end users during system workflow changes or tool implementations, demonstrating strong interpersonal communication, effective issue resolution, and confidence in identifying or escalating solutions as needed.How to Apply and Informal Enquiries:Applications for this post must be accompanied by a cover letter, setting out relevant experience that illustrates how the essential criteria listed above is met.Please note that you must submit a cover letter and CV, this forms part of your application. Applications will not be accepted without a detailed cover letter and CV.Please See Full Job Description Attached Below.The closing date for submission of application is Friday 27th of February at 12.00 noon.Applications must be completed through the advertised post onby clicking'Apply for Job'.Applications will not be accepted through direct email or any other method.For queries relating to this recruitment process, please contact the Recruitment team via email: (email protected)Children's Health Ireland is an equal opportunities employer.