Job Overview
The Food and Beverage Duty Manager is responsible for overseeing the day-to-day operations of some/all food and beverage outlets within the hotel during their shift. This includes restaurants, bars, room service, banqueting, and events. The Food & Beverage Duty Manager ensures exceptional guest experiences, staff supervision, adherence to health and safety regulations, and efficient service delivery in alignment with the hotel's standards.
Key Responsibilities:
* Supervise and support all F&B HOD's & Assistant F&B HOD's leaders as required during assigned shifts.
* To supervise the closing down of events, ensuring that staff are working efficiently and event spaces are left in an immaculate condition.
* Ensure high levels of guest satisfaction through service excellence and proactive problem-solving.
* Lead and motivate F&B staff, providing on-the-job training, guidance, and performance feedback.
* Conduct pre-shift briefings, allocate duties, and monitor staffing levels in absence of Department Heads and Assistant Department Heads.
* Handle guest complaints and feedback professionally, resolving issues promptly following the QIAF process.
* Coordinate with kitchen and front-of-house teams to ensure smooth and timely service.
* Oversee cleanliness, presentation, and readiness of all F&B areas in accordance with hygiene and safety standards.
* Assist with stock control, ordering, inventory management and stock takes where required.
* Enforce company policies, procedures, and standards of service.
* Ensure compliance with licensing laws, health and safety regulations, and hotel SOPs.
* Monitor financial performance during shifts (e.g., upselling, cost control).
* Prepare end-of-shift reports and communicate key operational issues to senior management.
Key Requirements:
* Proven experience in a supervisory or management role within food and beverage operations, preferably in a hotel setting.
* Strong leadership and team management skills.
* Excellent customer service and interpersonal communication.
* Good organizational and multitasking abilities.
* Knowledge of F&B systems (POS, inventory management) and health & safety standards.
* Flexible working hours, including weekends, nights and public holidays.
* Relevant hospitality qualification or certification is an advantage.
Job Types: Full-time, Permanent
Pay: From €35,000.00 per year
Ability to commute/relocate:
* Donegal, County Donegal: reliably commute or plan to relocate before starting work (required)
Work authorisation:
* Ireland (required)
Work Location: In person