Role Summary
The Account Advisory team supports Guidewire’s customers throughout their journey to help them achieve greater value from their investment in Guidewire Software. Our team conducts business optimization engagements to functionally assess the utilization of the installed Guidewire platform, provide recommendations to address observed challenges, and offer product demonstrations to drive adoption of features and close functional gaps. In time, expanding knowledge into other consultative offerings may be required.
Role Expectations
* Lead, support, and advise on business optimization engagements primarily within EMEA but globally as well.
* Advisory on maximizing value from transformations and migrations to Guidewire Cloud Platform (GWCP) and ongoing value delivery.
* Contribute strategically to initiatives deemed important to the Account Advisory team and the broader Solution Advisory organization.
Ideal Candidate
* Quickly understands problems across the technology, people and process landscape.
* Expert at active listening, gently directing conversations, and generating consensus.
* Responsive to the needs of the customer and internal stakeholders.
* Credibly leverages best practices gained from Guidewire, customers and the industry.
* Present findings in a form that is visually appealing and intellectually compelling.
* Drive strong collaboration with Customer Success, Sales, Solution Advisory, Services and Product to empower colleagues as trusted advisors.
* Nurture customer success through high-quality assessments that drive actionable outcomes.
Additional Responsibilities
* Conduct introductory conversations with customers regarding Guidewire Cloud and/or a product upgrade to introduce value methodology concepts.
* Manage customer relationships through and beyond their upgrade and cloud transition, building enduring partnerships.
* Continuously improve the methodology and tool-sets of the Account Advisory team based on customer experiences.
* Promote consultative services externally via Guidewire marketing events and public conferences.
Travel 25%-50% required.
Required Attributes
* 5+ years of experience in management consulting, functional/technical sales consulting, or professional services roles focused on insurance/SaaS platforms.
* Functional knowledge of the Guidewire applications and/or deep insurance industry expertise with high comfort discussing workflow and financial concepts.
* Exceptional executive presence, oral and written communication, and presentation skills.
* Comfortable leading large group discussions with senior stakeholders.
* High analytical aptitude and consultative mindset to gently challenge customers in making key strategic decisions.
* Proven ability to create visually compelling presentation material.
* Ability to think quickly “on your feet” and make directional adjustments.
* Energy and passion to build and grow consultative efforts within Guidewire.
* At Guidewire, we foster a culture of curiosity, innovation, and responsible AI use, empowering teams to leverage emerging technologies and data-driven insights.
Desired Attributes
* Experience in one of the Continental European P&C markets.
* P&C financial fluency or technical proficiency of transformation programs.
* Experience with large scale cloud deployments and strategy development.
* Experience selling and/or implementing enterprise software.
* Experience with organizational change management practices.
* Previous workshop facilitation experience.
* Demonstrated ability to embrace AI and apply it to your role and use data-driven insights to drive innovation, productivity, and continuous improvement.
About Guidewire
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it’s applicable to the position.
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