Overview
Grafton Street - Sales Advisor - Clothing & Home role at Marks and Spencer. 16 hours, part time/temporary.
Hours
* MON - 1800-2200
* TUES - 1800-2200
* WED - 1900-2300
* SAT - 1800-2200
Purpose
Your job purpose is to deliver an exceptional customer experience by serving and selling in store and through all digital channels.
Key Accountabilities
* Customer
o Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours
o Always put the customer first and prioritise customer before task
o Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability
o Involvement in Plan A activity to support store and local community initiatives
* Selling
o Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels
o Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions
o Actively take part in store events to achieve selling targets
o Create selling opportunities at all service points
* Store
o Understand the store business priorities and play your part to improving the store performance
o Follow safe and legal working practices
o Make every penny count by working productively and minimise losses throughout the store
o Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve
* Team
o Adapt and work flexibly across the store and support your colleagues to meet customer and business needs
o Own your personal development, continuing to look for opportunities to grow your knowledge
o Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team
Qualifications & Employment Details
* Seniority level
o Entry level
* Employment type
o Part-time
* Job function
o Sales and Business Development
* Industries
o Retail
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