Finance Ireland is Ireland's largest non-bank lender, specialising in Motor Finance, SME Leasing, Agri Finance, Residential and Commercial Mortgages. Established in 2002, the Group employs over 140 staff and has two large strategic shareholders, global investment firm PIMCO and M&G plc.
Finance Ireland Motor & Leasing (FIML) was established as a dealer-focused motor finance provider in 2010. We are now Ireland's largest independent motor finance company and we now have an opportunity for a New Business Administrator to join our team.
The role
Customer Service is at the heart of what we do and in this role you will play a key part in delivering this service by timely issuing of loan documents to our customers and payments to our Motor Dealer network.
Your responsibilities will include:
* Managing incoming customer and dealer queries professionally
* Issuing customer documentation to dealers within agreed service levels and quality checking & matching the related invoices
* Reviewing all incoming documentation for pay out, ensuring documents comply with Anti Money Laundering Guidelines and other relevant regulation
* Liaising with the dealer or customer to resolve issues to avoid delaying pay out
* Actively supporting the wider FIML team
* Upholding of our high standards by ensuring you adhere to our policies and procedures
* You may be asked to take on other tasks as required
The Person
You are passionate about customer service, interested in pursuing a career in financial services and willing to attain relevant professional banking certifications
Education & Experience
* A 3rd level qualification in Business or a related area is essential
* You must be willing to pursue further Institute of Bankers studies and obtain an APA in Loans & Regulations and commit to keeping up to date with CPD hours under the Central Bank's Minimum Competency Code.
* Ideally you have previous administrative experience delivering customer service in an environment where pace, quality and attention to detail is important
* You will be provided with comprehensive on the job training
Competencies
* A customer service mindset
* Strong interpersonal skills; equally comfortable communicating on the phone and via email
* Demonstrate administrative capabilities
* Detail, quality oriented and highly organised
* Computer literate, comfortable using software packages
PCF/CF
This role is a controlled function under the Fitness & Probity Standards issued by the Central Bank of Ireland.
* CF4-Arranging a financial service for a customer of the Regulated Financial Service Provider.