Exciting new opportunity for a funds professional looking for a new role in our Client Relationship Management team in Carne Group.
In this role, you will be responsible for managing and enhancing the client relationship and overall experience. You will be the primary point of contact for clients and internal stakeholders, ensuring seamless communication and collaboration. The Client Relationship Manager will oversee service quality, performance management, and issue resolution, while driving efficient, streamlined processes that deliver exceptional client outcomes.
**Roles available in our Dublin, Luxembourg and London offices**
What are the minimum requirements you need for the role?
* 5 years solid background in the Fund industry (UCITS and AIFs).
* Proven track record in the funds industry at a senior level in a client-facing role managing multiple clients, with deep understanding of industry practices.
* Experience in areas such as Depository, Fund Accounting, Investment Management, or Compliance is highly desirable.
* Fluency in English, both written and verbal.
* Recognized professional qualification or third-level degree.
* Proficiency in Microsoft 365.
What is your role and your responsibilities?
* Lead initiatives
to enhance client experience, ensuring consistent, high-quality service across all touchpoints.
* Build and maintain trusted client relationships
through timely responses and proactive engagement, including scheduled service calls, onsite visits, and participation in client meetings.
* Monitor industry and regulatory developments
, advising clients on potential impacts and supporting necessary adjustments.
* Resolve client issues promptly
, escalating to senior management when appropriate.
* Deliver comprehensive reporting
by providing insightful commentary alongside KPI data for Management Company reports, ensuring Boards receive high-quality information.
* Represent the firm at Fund Board meetings
, presenting key activities and escalating relevant matters.
* Address persistent service issues
by challenging delegates, identifying gaps, proposing solutions, and guiding improvements through constructive dialogue.
* Collaborate with internal teams
—including Onboarding, Risk Monitoring, Sales & Product Development, and Operations—to align on client and industry requirements.
* Contribute to strategic planning
for Client Service Management, driving initiatives that enhance client experience and improve productivity.
What Competencies do you require?
Client-centric focus:
Motivated by customer-facing environments, understanding their needs, and providing a good service.
Effective Communication:
Communicates effectively, engaging with others in a warm and professional manner.
Drive and Motivation:
Highly motivated and driven, able to focus on what needs to be achieved and enthuses others to do this.
Quality:
Motivated to produce accurate, quality, and timely work output.
Adaptability:
Adapts approach and responds effectively to different situations, people and new opportunities.
Strategic Focus (Problem-Solving):
Thinks strategically, thrives on innovation, considers the wider picture to identify new approaches to enhance business impact
Resilience:
Works well managing competing priorities, bounces back quickly from setbacks in a positive and constructive manner.
Learning Mindset:
Curiosity to learn and understand key factors, new techniques or technologies affecting their work.
Planning and organising:
Organises and plans work effectively, ensuring delivery to quality and timescales in the short and longer term.
Who is Carne Group?
Carne Group has established itself in the funds industry with $2tn in AUM supported by 600+ staff and four regulated management companies. Together with a large team of industry specialists, Carne serves more than 650+ traditional and alternative asset management clients from key fund jurisdictions and financial hubs including Ireland, Luxembourg, Zurich, Lisbon, London, New York, Cayman and Channel Islands.
Excellence and innovation are central to Carne's work and we are committed to attracting and retaining the best talent to deliver an unrivalled service to our clients. Whilst working with Carne, you will be provided with opportunities to develop your skills and experience by working in a dynamic, innovative, and multicultural environment where exciting careers are built.
We love hearing from anyone who is enthusiastic about changing the asset management industry. Not sure if you meet all the requirements? Let us decide Research shows that members of other under-represented groups tend not apply to jobs when they think they may not meet every qualification, when in fact, they do At Carne we are committed to creating a diverse and inclusive environment and strongly encourage you to apply.