Job Overview
We are currently seeking a highly skilled Reservations Manager to join our team in North Co Dublin.
This role is responsible for optimising revenue through effective reservations management, driving occupancy, average rate and market share performance.
* Handle all individual direct Reservations and small groups
* Respond to all enquiries, ensuring timely submission of quotations to clients and systematic follow up of all enquiries/quotations
* Manage all bookings from provisional booking stage through to final bill payment and acknowledgement
* Ensure all emails are handled and managed efficiently
* Develop and maintain strong relationships with new and existing clients, working closely with the sales department to drive business for all departments of the hotel
* Liaise with and work closely with the Revenue Manager
* Participate in and contribute to the hotel's regular Sales & Revenue meetings and ensure all relevant reports are timely and accurate
The ideal candidate will have at least two years' experience in the Reservations department of a large four star hotel with a mix of leisure, corporate and function business, experience within other hotel departments an added advantage.
Candidate attributes include:
* Excellent communication skills with fluent written and verbal English
* Genuine commitment to delivering top levels of guest service
* Strong systems knowledge, experience with Guestline PMS an advantage
* Team player
* Keen attention to detail with excellent organisational skills