We are Allianz Partners, a global family of over 19,000 employees across 78 countries. We lead in assistance and insurance solutions in the areas of health, assistance, automotive, and travel insurance.
Health Line of Business
Our Health line of business provides international health, life, and disability insurance, as well as other employee benefits, health services, reinsurance, and administration services to various customers. These include multinational companies, intergovernmental organisations (IGOs), non-governmental organisations (NGOs), private individuals, families, and students.
Your Role
You will be a Care Advisor, supporting customers in multiple languages and serving as the first point of contact for our clients worldwide. You will anticipate and meet their needs, coordinate interdepartmental work, and consistently deliver high-quality service while striving for continuous improvement.
Key Responsibilities:
* Responding to queries regarding cover, claims, hospitalisation, complaints
* Maintaining department service standards, including 24-hour turnaround for written communication and a target call abandon rate of 2%
* Managing daily assigned workload and ad-hoc assignments, following up on individual cases
* Developing extensive product knowledge to provide timely and accurate information to clients
* Assisting the in-house medical team with client hospital admissions, evacuations, repatriations, and other cases as required
* Providing outstanding customer service, ensuring customer satisfaction, and retention
Your Qualifications
* Experience in a customer-focused role, preferably in an administrative capacity
* Previous experience in a call centre environment is beneficial
* Ability to work in a pressurized environment with tight deadlines
* Strong knowledge of Microsoft Office (Excel, Word)
* Flexibility to work within rotating shift patterns
* Valid EU work permit, allowing full-time year-round work
* Fluency in English and second language (French)
What We Offer
* Dynamic and multinational working environment
* Trainings and programs dedicated to Learning and Development (e.g., free access to LinkedIn Learning)
* A wide range of employee benefits, such as performance bonus, gift vouchers, health insurance, dental insurance, public transportation subsidy, childcare allowance, etc.
* Open company culture, flexibility of working hours, giving you a hybrid working environment and the possibility to work a limited amount of days per year abroad
* Discounts on Allianz Partners products
* Modern Offices
Allianz Group is one of the most trusted insurance and asset management companies in the world. We care for our employees' ambitions, dreams, and challenges, making us a unique employer. Together, we can build an environment where everyone feels empowered to explore, grow, and shape a better future for our customers and the world around us.