UKI Business Consulting - Customer Transformation, Service Designer - IXD, Senior ManagerLocation: Dublin 2Other locations: Anywhere in RegionAvailable for Work Visa Sponsorship: YesBusiness Area: Business Consulting - Customer Transformation, Studio+Contract Type: Full-TimeJob Title: Business Consulting – Customer Transformation, Service Design Lead, Senior ManagerAt EY we are shaping the future with confidence, building a better working world. We help clients transform their customer-facing commercial functions through customer strategies, digital solutions, user-centred services, operating models, and optimised products, experiences, marketing, and sales.The Team and the OpportunityAt EY Studio+ the work we do cuts across every sector, helping clients create transformative services, products and experiences that make the world easier, more meaningful and sustainable. We build customer strategies, design digital experiences and operable service models to drive tangible business outcomes.What we are looking forWe need a dynamic, experienced Service Designer who can translate client insights into human-centred strategies and products. The ideal candidate leads a service design team, delivers customer strategies, conceptualises innovative solutions, and manages the end-to-end design and implementation across digital touchpoints and front/back office operations.Your key responsibilitiesDesign Holistic Services: Utilize human-centred design to identify pain points, co‑design innovative service solutions, and visualise enhanced experiences through user journey maps and prototypes.Translate Requirements to Solutions: Collect and prioritise user needs and research‑based insights, track and implement user benefits to ensure an optimal end‑user experience.Creative Communication & Co‑DesignCulture of Innovation: Foster open dialogue, active listening, a culture of innovation, and co‑design solutions with a cross‑functional team to drive measurable business growth.Creative Communication & Co‑Design: Clearly articulate complex ideas through storytelling, foster collaboration, and facilitate client workshops to create the most amazing services, products, and experiences.Growth Mindset & Stakeholder EngagementGrowth Mindset & Stakeholder Engagement: Develop strategies to identify opportunities for business growth and build strong relationships with both clients and internal teams.User Experience Improvement: Advocate for user‑centric approaches in engagements with stakeholders, ensuring the simplification of interactions and the enhancement of user experiences.For Senior Manager‑Level CandidatesTeam Management: Lead cross‑functional teams, including designers and business analysts, while providing coaching and mentorship to colleagues to foster their professional development and enhance team performance.Project Management: Develop and maintain strategic roadmaps, manage budgets effectively, identify potential risks, and implement robust mitigation strategies.Skills and attributes of successResearch and Analytics: Conduct research to interpret user needs, frame problems, and communicate insights succinctly.Design Strategy: Create meaningful concepts and design interactions based on unmet human needs.Innovation & Creativity: Design and test product concepts and services, iterating with stakeholders.Product and Service Development: Expertise in the entire development process, from problem‑solving through concept development to interface design.Analytical, problem‑solving, and creative thinking abilities, with a focus on delivering outcomes and a passion for innovation.Strong understanding of user‑centred design principles, design thinking, and Agile methodologies.Strong Communication Skills: Proven ability to engage and influence stakeholders at all levels, with excellent interpersonal and presentation skills.To Qualify for the Role, You Must HaveA minimum of 10+ years of experience in Service Design.Degree in Design, Business, Computer Science, UX Design, Service Design, or a related field.Client Delivery: Demonstrated experience of working with or delivering for external clients.Research & Design tools: Strong skills in conducting research and analysis to inform design decisions, and proficiency in prototyping and design tools (e.g. Figma, Miro).Communication & Interpersonal skills: Exceptional verbal and written communication abilities, coupled with strong interpersonal skills.Team adaptability: Capability to work collaboratively within a team and adapt to evolving priorities. For Manager level candidates: experience in leading multi‑disciplinary teams, particularly in agile delivery environments.What Working at EY OffersWe offer a competitive remuneration package, support for flexible working, and career development. You can tailor benefits that suit your needs through FlexEY, covering holidays, health and well‑being, insurance, savings and a wide range of discounts and promotions.Support and coaching from engaging colleagues.Opportunities to develop new skills and progress your career.The freedom and flexibility to handle your role in a way that’s right for you.BenefitsHybrid WorkingPension/Discounted Health InsuranceWeb DoctorPurchase of Additional Annual LeaveFree Gym MembershipTravel PassMaternity & Paternity LeaveBike to Work SchemeReferral Bonuses & Recognition AwardsTech MBA paid by EYInclusion & DiversityWe hold a collective commitment to foster an environment where all differences are valued and respected. Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest‑performing teams maximize the power of different perspectives and backgrounds. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.Apply nowIf you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. Apply now.
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