About the Role Morgan Mc Kinley is partnering with a key client in the logistics and freight-forwarding sector to recruit an Ocean Freight Operations Specialist.
This is an excellent opportunity for an experienced sea freight professional to join a well-established and growing organisation, playing a critical role in the end-to-end management of ocean freight operations.
The successful candidate will be responsible for delivering a professional, efficient, and customer-focused ocean freight service, managing shipments from booking through to final delivery and invoicing, while maintaining strong relationships with customers, carriers, and global agents.
Key Responsibilities Manage and process ocean freight shipment bookings for forwarding operations Oversee shipments from initial customer booking through to arrival at final destination and completion of customer payment Deliver a consistently high level of customer service to both internal stakeholders and external customers Liaise with local and international shipping lines, vendors, and overseas agents to secure competitive rates and reliable service levels Coordinate with transport providers regarding cargo collections and final-mile deliveries Process sales and purchase invoices and resolve any customer or supplier invoice queries Handle customer rate requests and prepare accurate, timely quotations Maintain strong awareness of customs clearance processes and documentation, including SADs and related requirements Support the ongoing development and continuous improvement of ocean freight services Additional Responsibilities Provide cover within the operations office during periods of annual leave or absence Support other freight departments with administrative and operational tasks as required Attend occasional customer visits to support relationship management and service delivery Participate in projects and operational improvement initiatives Carry out any additional duties assigned in line with business needs Candidate Profile The ideal candidate will have: Proven experience in ocean / sea freight operations within a freight forwarding or logistics environment Strong knowledge of end-to-end forwarding processes, including booking, documentation, invoicing, and delivery coordination Good understanding of customs clearance requirements and international trade documentation Excellent communication and customer service skills Strong organisational skills with the ability to manage multiple shipments and priorities simultaneously A proactive, solution-focused approach with strong attention to detail Ability to work effectively both independently and as part of a team Skills: Sea Freight Customer Service Logistics