Job Summary:
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This role is focused on process improvement, data quality and integrity in the customer success organization. The successful candidate will manage to operate independently with great attention to detail, ensuring a high level of data quality and data integrity is maintained in the system.
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Key Responsibilities:
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* Fostering a high performance culture focused on efficiency, accountability, collaboration, and continuous improvement
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* Supporting all inflowing requests for customer related documents globally
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* Managing orders accurately End to End for standard orders, samples, lab orders for proprietary business and contract manufacturing in the relevant ERP system
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* Issuing Quotations, Order acknowledgements, Returns, Credit and Debit notes; DA's, notifications
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* Verifying orders which come in through the OCR queue or webstore
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* Taking care of Export and Import handling as well as pricing related activities
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* Initiating new customers through data creation, triggering Item creation
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* Updating customer master data and information records through SAP as well as providing copies of certifications, documents etc., for customers
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* Handling Document Control, CMIR including Shipping instructions
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* Liaising with plants and wider supply chain to identify best way forward in case the customer requested dates cannot be met
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* Cooperation with the customer experience unit supporting internal audit findings and projects for continuous improvement
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Requirements:
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The ideal candidate will have a High School Diploma GED or equivalent required, minimum 3 years in client services or customer service required.
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Preferred Knowledge, Skills and Abilities:
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The candidate should have knowledge or experience with ERP tools like SAP with Sales and Distribution, working knowledge of MS Office or the willingness to learn it quickly, highly proficient in written and spoken English and one further language of our business areas.
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Additional Requirements:
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The candidate must be able to understand direction and adhere to established procedures, communicate, quick decision making, interpreting data, reading or writing, express or exchange ideas with team members.
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About the Role:
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This role thrives in a fast-paced environment, is focused on accuracy and accountability, always ready to reach out and support the global team.
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What We Offer:
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We offer a solid base for a phenomenal customer journey, an advocate for our customers, work across the company to ensure that our customers receive the best experience.
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Physical Requirements:
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Sedentary work involves sitting most of the time, exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body.
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Equal Opportunities Employer:
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We value diversity at our company, we do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.