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Join the Team Making Possibilities Happen
If you’ve ever used an ATM, paid a bill through your phone, sent money to a friend, or shopped online, chances are your transaction was safeguarded and processed using our software. Now it’s your turn to serve the payment needs of organizations and people the world over.
We have an excellent opportunity for a Communications Specialist (Customer) to join our team based in Limerick, Ireland. This is a 10-month maternity cover contract. It is a part-time position working 24 hours per week.
Job Purpose
The customer communications specialist develops messaging and executes communication campaigns designed to ensure customers use our payments software products effectively, understand new product features and functionality, implement compliance requirements, and receive timely notifications of our response to security events. You must be able to distill complex information into easy-to-understand communications and to prioritize and execute communication tasks independently. You’ll work closely with cross-functional stakeholders across product management, customer success, project management, and HELP24, our technical support organization. Your core focus will be communications related to our Merchant solutions. In some instances, you may be asked to assist team members supporting our Banking and Biller solutions.
This position reports to our Vice President of Communications and Corporate Social Responsibility based in the U.S.
Essential Functions and Responsibilities
* Write and edit content, following ACI standards, working closely with subject matter experts (SMEs) across the company.
* Use various communication platforms (e.g., Marketo, Hubspot, Gainsight, Salesforce, Jira) to finalize contact lists and distribute communications.
* Collaborate with cross-functional teams across the business, advising them on communication approaches and coordinating message development.
* Monitor the effectiveness of internal communications, reporting results to key stakeholders.
* Educate internal customers about the customer communications process.
* Perform other duties as assigned.
* Understand and adhere to all corporate policies, including but not limited to the ACI Code of Business Conduct and Ethics.
Qualifications (Education, Experience, Knowledge, Skills, and Abilities)
* Bachelor’s Degree or equivalent work experience
* 3+ years of relevant experience
* Strong writing, organization, and clarity skills
* Ability to multi-task; equipped with strong organizational and prioritization skills
* Experience with business software, including MS Office and Excel
* Self-motivated, comfortable driving results based on weekly touchpoints with manager and teammates
Preferred Qualifications (Education, Experience, Competencies)
* Demonstrated experience collaborating with cross-functional teams
* Experience with marketing software (e.g., email management and analytics)
Benefits: In return for your expertise, we offer growth, opportunity, and a competitive compensation and benefits package in a casual work environment.
Are you ready to help us transform the world of electronic payments? To learn more about ACI Worldwide, visit our website. Job ID (Requisition #16021)
ACI Worldwide is an AA/EEO employer in the United States, providing equal opportunity for protected veterans and individuals with disabilities, and is an EEO employer globally.
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