Job Summary
:
We are seeking a highly skilled and experienced IT Ops Analyst to join our team. This role involves providing exceptional customer service, resolving technical issues, and leading a small team of engineers.
Key Responsibilities:
- Manage the receipt of service requests through various communication channels
- Prioritize support calls and requests based on business impact
- Resolve support calls via remote tools or on-site visits within a suitable timeframe
- Ensure timely notification and escalation of possible issues/problems for prompt resolution
Requirements:
- 7+ years of desktop support experience in a trade floor environment
- Excellent leadership and team management skills with experience managing a small team
- Exceptional communication, interpersonal, and stakeholder management skills
- Ability to work under pressure in a dynamic, fast-paced trading environment and manage multiple priorities effectively
Benefits:
Our Total Rewards package reflects the investment we make in our colleagues to help them achieve their well-being goals. Total Rewards at TD includes a base salary, health and well-being benefits, paid time off, career development, and reward and recognition programs.
Inclusiveness:
We are committed to fostering an inclusive, accessible environment where all employees and customers feel valued, respected, and supported. If you require an accommodation for the recruitment/interview process, please let us know and we will work with you to meet your needs.