What You Do
Our Care Advisors support customers in many different languages and are the first point of contact for our clients worldwide (including brokers and medical providers). They must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering high quality service and committing to continuous improvement.
Key Responsibilities
* Respond to queries regarding cover, claims, hospitalisation and complaints.
* Commit to the department's service standards, including a 24‑hour turnaround for all written communication (including email responses) and a target call abandon rate of 2 %.
* Multi‑task daily assigned workload and ad‑hoc assignments, following up on individual cases.
* Develop extensive and sound product knowledge to provide timely and accurate information to clients.
* Assist our in‑house medical team in coordinating clients' hospital admissions, evacuations, repatriations and other cases as required.
* Provide outstanding customer service, ensuring customer satisfaction and retention.
* Support data management practices to handle customer information securely and efficiently, aligning with industry best practices for data protection and privacy.
What You Bring
* Experience in a customer‑focused role, preferably in an administrative capacity.
* Previous experience in a call‑centre environment is beneficial.
* Experience working in a pressurized environment with tight deadlines.
* Strong knowledge of Microsoft Office (Excel, Word).
* Flexibility to work within our rotating shift patterns (day hours Monday‑Friday and rotating day hours on Saturdays).
* Valid EU work permit and ability to work full time year‑round.
* Fluency in English and a second language (Italian).
What We Offer
* Dynamic and multinational working environment.
* Training and programmes dedicated to learning and development (e.g. free access to LinkedIn Learning).
* A wide range of employee benefits such as performance bonus, gift vouchers, health insurance, dental insurance, public transportation subsidy, childcare allowance etc.
* Open company culture, flexibility of working hours, a hybrid working environment and the possibility to work a limited number of days per year abroad.
* Discounts on Allianz Partners products.
* Modern offices.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow and shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.
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