Job Title: Front Office ManagerLocation:IrelandHotel Rating:Five-Star Luxury HotelDepartment:Rooms DivisionReports to:Director of Rooms / General ManagerKey ResponsibilitiesGuest ExperienceDeliver a consistently exceptional, personalised guest experience aligned with luxury brand standardsHandle VIP arrivals, guest recognition, and special requests with discretion and professionalismResolve guest complaints promptly and effectively, ensuring guest satisfaction and loyaltyMaintain high guest satisfaction scores across review platformsOperations ManagementOversee daily front office operations including Reception, Concierge, Guest Relations, and Bell ServicesEnsure smooth check-in and check-out proceduresMonitor room availability, rates, and inventory in coordination with Revenue ManagementEnsure compliance with data protection (GDPR), health & safety, and Irish hospitality regulationsFinancial & Administrative DutiesControl front office budgets, payroll costs, and departmental expensesMonitor cash handling procedures and ensure financial accuracyPrepare reports on occupancy, revenue, guest feedback, and KPIsMaximise upselling opportunities and revenue generationInterdepartmental CoordinationLiaise closely with Housekeeping, Sales, Revenue, and Maintenance teamsSupport group bookings, conferences, and special eventsEnsure seamless communication across all shifts and departmentsSkills & CompetenciesStrong leadership and people management skillsExceptional communication and interpersonal abilitiesHigh attention to detail and organisational skillsStrong problem-solving and decision-making capabilitiesCommercial awareness and revenue optimisation knowledgeQualifications & ExperienceDegree or diploma in Hospitality Management or related field preferredMinimum of 3–5 years' experience in front office operations, with supervisory or management experience in a luxury or five-star hotelExperience working with leading PMS systems (e.g. Hot Soft, Opera, Protel, Fidelio)Excellent command of English; additional languages are an advantageLegal right to work in Ireland