An Post Insurance have Full Time Positions in both our Sales and Customer Service Departments. Both positions are Monday - Friday. The weekly working hours are 37.5. Position Descriptions are below:Customer Service Representative:Role: To be responsible for dealing with customer requests and queries with regard to amendments to Home and Car insurance policies.Key Areas of Responsibility:To handle both inbound and outbound calls for customers within an agreed timeframe and service level.Process amendments for clients for both Home and Car and adhere to Underwriting and Compliance criteria and company policies and procedures.Handle inbound Arrears & Collections queries throughout the day.Administer post, email and issue documentation on a daily basis and ensure replies are issued to customers accurately and in a professional manner.Achieve all targets set out for the department on a daily and monthly basis.Liaise directly with customers and other internal departments to resolve any outstanding issues regarding queries and documentation and escalate as appropriate to ensure problems solved within an agreed timescale.Responsible for continuous improvements to existing processes and procedures; identify reoccurring issues/queries with the aim to resolve permanently through training, communication and problem solving skills.Customer Sales Representative:Role: To achieve sales/renewals targets by converting calls to sales using effective sales techniques while delivering excellent customer service.Key Areas of Responsibility:Use effective selling techniques to achieve and exceed monthly sales targets and cross sell other products within the An Post Insurance port folio.Maintain service levels and minimise abandon rates.Achieve and maintain Compliance standards.Provide a high quality service to all customers.Deal with both inbound calls and outbound calls via an automated dialing solution.Adhere to all An Post Insurance company policies and procedures.To learn, be trained and become competent on selling any new products being launched on to the market for your area of sales and continue to keep knowledge on existing products up to date.Opportunity to complete overtime on occasion, depending on business needs.PERSONAL SPECIFICATIONEssential RequirementsLeaving Certificate or equivalent.Intermediate computer skills.Excellent written & spoken English with strong communication and interpersonal skills.Execution & "can do" attitude.Time Management and Attention to detail.Ability to ensure that excellent customer service standards are maintained at all times.Conscientious with the ability to react to situations quickly, efficiently and professionally.Ability to work in a fast paced competitive environment to work as part of a teamA willingness to undertake Insurance Exams.Flexibility and willingness to work additional hours during busy periods.Desirable RequirementsQualified Financial Advisor (QFA) with bridging in General Insurance or Accredited Product Advisor (APA) in General Insurance or Certified Insurance Practitioner (CIP).Proven track record working within a similar role.Job Types: Full-time, PermanentPay: €26,500.00-€28,000.00 per yearBenefits:Bike to work schemeCompany eventsCompany pensionEmployee assistance programEmployee discountOn-site parkingSick payWellness programAbility to commute/relocate:Athlone, CO. Westmeath: reliably commute or plan to relocate before starting work (preferred)Application question(s):Are you applying for Customer Service OR Sales?Education:Leaving Certificate (required)Work Location: In person