Bank Clerical Officer - Admissions - UPMC Sports Surgery Clinic, Dublin
Location:UPMC Sports Surgery Clinic, Dublin
Job type: Bank Contract of Employment
Primary Duties and Responsibilities:
Welcomes patients and their families professionally and delivers excellence in the administration of the patient episode all through the Admissions process.
Ensures that the patient is properly identified and that all records including patient wrist band, medical record and computer record match, and are verified as correct by the patient.
Ensures all paperwork including insurance documentation is accurate, signed and in order prior to patient leaving the Admissions Department.Ensures that all excess payments are deducted as necessary.
Rotates between reception, admissions, operations (including scheduling patient admissions, cancellations, time changes and pre-admission of patients) as required.Verifies patient's insurance details as required.
Performs switchboard duties and answers the telephone professionally and according to policy.
Provides a welcoming work environment for all new colleagues and assists with their training and orientation as required.
Supports the retention of staff by contributing to the creation of a healthy work environment that supports teamwork.Treats colleagues, patients/families/visitors with dignity and respect at all times.
Demonstrates behaviours consistent with the clinic values, policies and procedures and forges good working relationships with administrative and clinical colleagues.
Ensures a quality service for patients and families by being flexible with assignments and in providing staff coverage.
Actively participates in all quality initiatives.Consistently conducts self-audits of own work and shares 'good catches' with colleagues.
Ensures incidents and near misses involving patients and staff are documented and reported in clinic reporting system.
Welcomes change and participates in the implementation of new processes and procedures that will enhance departmental efficiency and effectiveness.
Maintains patient confidentiality at all times and is discrete in all dealings with patients and their families.
Communicates effectively and efficiently with patients, families and colleagues.
Addresses patient/family concerns/complaints immediately and seeks assistance as necessary.
Contributes to team meetings and offers solutions to problems as they arise.
Reads all team communication and newsletters and keeps up to date with e mails.
Embraces change and participates in the implementation of new processes and procedures that will enhance departmental efficiency and effectiveness.
Attends mandatory in-service training and completes required e-learning (e.g. SSC Induction, Manual Handling, Fire Lecture, Hand Hygiene) and takes personal responsibility to ensure mandatory education is completed and up to date.
Participates in other training programmes as required.
Participates in any clinic committees, programmes and initiatives as requested.
Abides by the clinic mission and values at all times and always acts as an ambassador for the clinic.
Follows all clinic policies and procedures.
Any other duties as assigned.
Qualifications & Experience:
Education:
Educated to Leaving Certificate Level or equivalent
Person Specification:
• Accurate data entry and keyboard skills
• Previous experience of working within an acute/clinical setting desirable.
• Self-directed and an ability to work independently
• Diplomatic and tactful with the ability to build and maintain relationships
• A team player with an open and flexible attitude
• Excellent communication skills – written and verbal
• Proficient in the use of Microsoft Office suite
• Open to change and able to adapt to an ever changing work environment
• Ability to identify potential difficulties and formulate solutions
• Be of good character
• Fluency in written and spoken English
This job description is intended to be an outline of the areas of responsibility.
As UPMC and the post holder develop, this job description may be subject to review in light of the changing needs of the business.
EqualOpportunity Statement and Benefits
UPMC is an equal opportunity employer.We celebrate diversity and are committed to creating an inclusive environmentfor all employees.
At UPMC we provide a total rewards programthat is not only market competitive, but fair and provides growth opportunitiesfor all our colleagues.
Performance and Recognition
– Rewards for performance that supports the goals and mission ofUPMC through our annual ACES programme.
Developmentand Career Opportunities
– Opportunities for each employee to reachtheir career goals through continued learning and/or advancement.
AboutUPMC
UPMC is a renowned multinational academic medicalcentre committed to delivering people-focused care that's close to home.Headquartered in Pittsburgh and affiliated with the University of PittsburghSchools of the Health Sciences, UPMC shapes the future of health throughclinical and technological innovation, research and education.UPMCexpands its expertise globally, bringing world-class care acrosscontinents through its UPMC Internationaldivision — an owned and operatednetwork of hospitals and ambulatory care centres in Italy, IrelandandCroatia.
UPMC International brings new access to the signature specialtyservices of UPMC Hillman Cancer Centre, UPMC Sports Medicineand others tomore people in more places around the world.
In Ireland UPMC has provided high-quality healthcare in the South East since****.
UPMC's operations in Ireland now include UPMC Whitfield Hospital inWaterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital inClane, and UPMC Aut Even Hospital in Kilkenny.
Outpatient care is available atthe UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapylocations in Waterford and Cork, UPMC The 4th Practice in Mallow, and acrossUPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, andMayo.
UPMC has also established a nationwide Concussion Network.
UPMC'sGlobal Technology Operation Centre is based in Kilkenny.
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