Corporate Customer Account Manager - Sandyford - South Dublin Salary: Circa €42k - 48k depending on industry experience Benefits include: Bonus, 25 days holidays, contributory pension following probation, discounted healthcare scheme, option to work 1 day per week from home following successful probation.
Hours: 9:00 AM-5:30 AM Mon-Fri Overview To provide a high standard of customer service support and fleet management consultation to a number of clients.
This will include providing front line support, including dealing with clients and drivers, prospect visits, presentations and attending meetings.
The successful candidate will play an important role within the team and provide support to their colleagues to ensure team goals are achieved.
We are looking for highly motivated, self-starters, with excellent communication, computer and administrative skills, who have the ability to work as part of a team.
Prior customer service experience and motor/fleet industry experience is preferred.
Knowledge, Skills & Experience 3-4 years experience in a similar customer focused role Motor/Fleet industry experience a distinct advantage High level of attention to detail Creative thinker with ability to identify and implement improvements Computer literate with an excellent knowledge of Microsoft Word, Excel & Power Point The ability to see issues through to completion and work to deadlines The ability to think, act and make decisions under pressure Clear organisation and prioritisation of your daily tasks, while also ensuring teamwork is also completed Appropriate follow-up on client deliverables Team player able to work with others both in the dept and across the business achieving shared commitment to solutions goals and plans Customer driven with the ability to deal and build relationships with individuals at all levels of the business, and to be seen as approachable and willing to get involved Adopt a professional approach in all dealings, demonstrate high standards and levels of performance and constantly strive to improve processes and procedures so as to add value.
Main Responsibilities To build long term proactive relationships with Customers by: Building Customer trust and confidence Increasing Customer survey ratings Maximising profit opportunities Upselling additional services, e.g.
fuel, insurance Improving renewal rates and where potential grow fleets Regular client meetings and ensuring proper follow up from these meetings, including detailed minutes and swift follow up of action points Continuing to build on the companys professional image and maintain the high standard of customer service offered to customers To ensure the highest level of customer service in relation to: Proactive advice and consultation given to customers and or drivers Client Retention Making car policy & cost saving recommendations to customers Quotations being supplied with maximum accuracy and efficiency Orders and enquiries managed efficiently Management of customer reporting by utilising standard/harmonised reports and templates Professional response to customer queries Processing a number of administration tasks and other driver related tasks Assisting with new business implementations Working closely with the Finance Department with regard to credit approvals, invoice queries and debtor management Identifying growth opportunities with existing clients Contributing to the success of the Account Management Team by: Maintaining a positive approach and attitude to all aspects of work Working closely with colleagues within team and across the business towards achieving objectives Ensuring that all individual and team targets are achieved Buy in to and contribute to any dept or change projects For more information please send your CV to Carol in confidence through the link.
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