SETU Novus Accommodation Porters / Attendant Job Description
Title: Porter / Attendant
Reporting to: SETU Novus Accommodation Manager
Job Purpose
The Porter/Attendant plays a key role in providing a safe, clean, and welcoming environment for students, guests, and visitors. The role involves a balance of security, maintenance, and customer service responsibilities, ensuring that campus accommodation runs smoothly and residents feel supported in their living environment.
The Role
SETU Novus Campus Accommodation consists of:
* City Campus: 94 apartments accommodating 360 students/summer guests.
* College Campus: 18 apartments accommodating 66 students/summer guests.
* Carlow Campus: One house accommodating 7 students.
You will normally be based at City Campus but may be required to carry out duties at College Campus as needed. The role requires flexibility, professionalism, and a commitment to maintaining a positive residential experience.
Main Duties
Security & Welfare
* Ensure the safety and security of the building, residents, and visitors.
* Patrol corridors and communal areas during shifts.
* Lock and secure all designated gates and doors at night.
* Monitor and manage noise levels, addressing disruptive behaviour in line with accommodation policies.
* Provide support to students in distress and escalate welfare concerns appropriately.
* Complete end of shift online report and ensure a full and thorough handover takes place at the end of each shift.
Health & Safety
* Promote a safe environment by following company policies and procedures and complying with all relevant laws and regulations.
* Report any hazards, risks, or safety concerns to the Accommodation Manager.
* Undertake regular fire safety and alarm checks as directed.
* Be aware of emergency response procedures and provide assistance when required.
* Maintain a general awareness of first aid practices (training will be provided if not already certified)
Maintenance & Cleaning
* Carry out light maintenance duties such as changing light bulbs, moving furniture, or other minor repairs.
* Report defects and faults with maintenance or equipment (e.g., CCTV, access control systems).
* Ensure the interior and exterior of the building are maintained to a high standard, following the daily cleaning specification sheet and completing any additional tasks that may be assigned.
* Follow up on resident maintenance requests and ensure timely reporting.
Administration & Customer Service
* Complete the security logbook at the end of each shift.
* Record and report incidents or unusual occurrences to the Accommodation Manager.
* Complete and submit incident reports in line with procedures.
* Answer phones, take messages, and assist residents/guests with requests (e.g., information, directions).
* Check in visitors and guests when required.
* Provide courteous and professional front-line support to residents and visitors.
* Use accommodation management systems to log incidents, maintenance requests, and visitor details (training provided).
General
* Handle, follow up, and communicate any comments or complaints appropriately.
* Liaise closely with the Accommodation Manager and colleagues.
* Undertake other duties as reasonably assigned from time to time.
Person Specification
Essential
* Minimum of 3 years' relevant experience in a facilities, security, or customer service role.
* Ability to remain calm and professional in challenging situations.
* Strong communication and interpersonal skills.
* Good attention to detail and organisational skills.
* Basic IT literacy for logging reports and using accommodation systems.
* Flexibility to work evenings, nights, weekends, and public holidays.
Desirable
* First Aid or Fire Safety training.
* Trade/maintenance qualification.
* Previous experience in student accommodation, hospitality, or residential environments.
Training & Support
* Induction and on-the-job training will be provided, including first aid, fire safety, safeguarding, and use of accommodation management systems.
* Ongoing professional development opportunities will be supported.
Job Type: Fixed term
Contract length: 12 months
Pay: €14.88 per hour
Expected hours: 36 per week
Benefits:
* Bike to work scheme
* Company events
* Company pension
* Employee assistance program
* Employee discount
* Gym membership
* On-site parking
* Sick pay
Work authorisation:
* Ireland (required)
Work Location: In person