GET TO KNOW US
At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer's lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
KNOW THE ROLE
Lead Own Buy and Concession teams, driving sales growth, operational excellence, and customer satisfaction through strategic leadership, innovation, and continuous improvement. Key Responsibilities include:
* Leadership & Development: Provide direction to Own Buy and Concession teams, fostering collaboration, high morale, and performance through coaching, mentoring, and structured onboarding.
* Sales & Revenue Growth: Monitor sales performance, identify opportunities/risks, and implement strategies to maximise revenue and exceed targets. Build a sales-driven culture focused on product knowledge, link selling, after-sales, and customer loyalty.
* Concession Optimisation: Review business performance with partners and Area Managers, set ambitious growth targets, and address challenges quickly.
* Standards & Benchmarking: Elevate departmental standards through innovative development programs, advanced coaching, and rigorous performance management.
* Market & Competitive Insight: Analyse customer feedback, market trends, and competitor pricing to provide recommendations that strengthen customer experience and competitive edge.
* Strategic Planning: Lead planning for deliveries, events, and seasonal transitions to maximise opportunities.
* Operational Excellence: Oversee Stockroom, Cash Office, Admin, and Online Fulfilment teams. Improve processes to support store and online operations, optimise KPIs, and manage projects that scale efficiency.
* Customer Experience: Minimise missed opportunities by embedding clear, consistent processes across all customer touchpoints.
* Innovation & Change: Champion new models for team structures, service delivery, store environment, and profitability.
KNOW WHAT WE'RE LOOKING FOR
* Passion for Fashion and Luxury Retail: A deep passion for the fashion industry, coupled with a nuanced understanding of luxury retail planning and execution.
* Advanced Coaching and Leadership: Exceptional coaching and leadership skills, with a proven ability to elevate both individual and team performance in a dynamic retail environment.
* Analytical Acumen: Strong analytical and numeracy skills, with the ability to distil complex reports into clear, actionable insights for a wide range of stakeholders.
* Exceptional Communication and Influence: Excellent communication, negotiation, and influencing skills, with the ability to inspire and align teams toward common goals.
* Service-Oriented Mind-set: A customer-centric approach, with the ability to thrive under pressure and meet tight deadlines while maintaining the highest standards of service.
* Organisational Excellence: Highly organised with the capacity to manage multiple projects simultaneously, ensuring timely and effective execution.
* Innovative Thinking: A forward-thinking mind-set, constantly on the lookout for opportunities to enhance the store's reputation, brand distinctiveness, and market position through innovation and best practices in retail.
KNOW WHAT'S IN IT FOR YOU
We believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development. That is why we foster a culture of belonging and inclusiveness where your voice is valuable. A great customer experience starts with a great people experience, and we're proud to have been recognised by multiple industry bodies for our progressive workplace culture.
As a Brown Thomas Arnotts team member, you will benefit from:
* Competitive Salary
* Contributory Pension Scheme
* Competitive annual leave entitlement
* Team Member discount across the world's most iconic brands
* Recognition Days for Volunteering & Wellbeing
* Wellbeing Initiatives
* Extensive Learning & Development Offerings
* Leading Talent Programmes
* Flexible Working Model
* Additional Benefits
KNOW HOW WE WORK
Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.
We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer's lives better.
We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.
We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.
Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members – their diverse backgrounds, abilities and experiences make our business stronger. We don't discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and / or membership of the Travelling community.
We aim to ensure the candidate experience is accessible to all and every new team member who joins Brown Thomas Arnotts can expect to become part of a progressive community where different backgrounds, views & personalities aren't just welcomed – they're positively nurtured. After all, we want you to bring your whole self to work. Please contact us at .ietorequest accommodation.