Job Title
A challenging role has become available in our Ireland-based team, where you will be responsible for ensuring the smooth operation of Reverse Vending Machines (RVMs) across the country.
Responsibilities
* Respond promptly to breakdown calls and efficiently complete planned works as directed by the Service Management/Call Desk daily.
* Perform installation and configuration of new RVMs, including providing comprehensive customer training.
* Participate in the on-call breakdown cover rotation to ensure continuous support for customers.
* Maintain accurate records and reports of all activities, using the provided documents by both customers and the company.
* Demonstrate urgency in resolving customer escalations to ensure their problems are promptly addressed.
* Responsible management of the company vehicle, tools, and stock provided for the job.
* Respond positively to performance data related to field operations, striving for continuous improvement in effectiveness and efficiency.
* Prepare technical reports for internal and external use, aiding in the preparation of quotations.
* Actively adhere to Health & Safety legislation and required quality systems to ensure a safe work environment.
Requirements
* Educated to degree level in Electrical or Mechanical Engineering or relevant field of study.
* Experience in a Retail support environment preferred but not essential.
* Previous Health & Safety certification (e.g., Safe Pass).
* Proficiency in electrical and mechanical fault finding.
* Possession of a full clean Driving Licence.
Benefits
We offer a competitive salary circa 44k per year + Overtime, plus:
* Laptop
* Phone
* Pension
* Vehicle