About Us:
O'Callaghan Collection is a thoughtfully curated and design-led collection of 5 Irish family-owned and managed luxury boutique hotels located in the heart of Dublin and Gibraltar city centres.
Each boutique hotel has its own unique identity that reflects its location and guest experience. Our properties are continually being developed to exceed evolving customer expectations.
Our philosophy centres around tailored guest and client solutions, prioritising personalised service and experiences over a one-size-fits-all approach.
We recognise that excellent customer outcomes are directly linked to staff satisfaction and engagement. Therefore, we focus on creating a workplace culture that values and supports our employees.
We seek talented, visionary individuals eager to make a mark by helping create something spectacular, where their opinions and contributions are valued.
We aim to provide a challenging and rewarding environment that encourages personal and professional growth, offering comprehensive training and development programs to help our team achieve their career goals and stay industry-current.
We also prioritise employee well-being and work-life balance, offering competitive compensation, flexible schedules, and various benefits and perks.
Our goal is to attract and retain top industry talent who share our commitment to excellence and passion for delivering exceptional guest service.
If this resonates with you, we’d love to connect.
We are Caring | Proud | Accountable | Determined.
Benefits:
* Free use of our fully equipped gym
* Your Birthday as an extra paid day off!
* Enhanced holidays with service
* Rewards programme
* Refer a friend - €500 reward
* Discounted room stays for friends and family
* Discounted F & B when you are a guest in any of our hotels
* Opportunities to progress across 4 Dublin hotels and 1 in Gibraltar
* Tax saver for travel tickets
* Bike to work scheme and secure bike storage
Key Responsibilities:
* Serve as a main resource for reservation agents, providing technical assistance and support to achieve customer satisfaction.
* Develop team members’ skills and performance through coaching and training, setting clear goals, and fostering innovative ideas to improve processes.
* Implement and oversee daily activities such as profile updates, reservation modifications, and information accuracy to enhance efficiency.
* Maintain comprehensive knowledge of hotel systems like Opera Cloud, Windsurfer, and agent extranets to ensure proper data capture for client info, forecasts, and results.
* Ensure reservation team is aware of availability status to monitor occupancy, manage overbooking, track promotional offers, denials, and control rates and inventory.
* Audit all Opera reservations to ensure data accuracy.
* Manage reservation systems to ensure proper handling and monitoring of calls.
* Handle reservation prepayments in line with financial procedures.
* Assist with auditing and processing travel agent commissions.
* Update no-shows and cancellations across OTAs to prevent unwanted commissions.
* Monitor and resolve failed reservations due to system issues, including manual processing when necessary.
* Follow strict procedures for follow-up, contracting, and sales lead development for corporate and leisure accounts.
* Lead upselling efforts to improve average room rates and yield.
* Build and maintain relationships with key corporate and leisure clients to foster loyalty and future business.
* Participate in sales events and maintain regular communication with the reservation team.
* Adhere to all company policies, including HR procedures and visa regulations.
* Undertake project-related work as required.
Requirements:
* 2-5 years of relevant experience in a hospitality environment.
* Proficiency in Microsoft Word, Excel, and Outlook.
* Attention to detail and accuracy.
* Positive attitude with a willingness to learn.
* Experience with Opera Cloud, Windsurfer, and extranets.
* Knowledge of hotel sales and contracting.
* Confident and clear communicator.
#J-18808-Ljbffr