We have an exciting opportunity for a Reservations Agent to join the team at the 5-star Lyrath Estate in Kilkenny.Objective of the Role:Reporting to the Revenue Manager, the Reservations Agent will be responsible for maximising hotel revenue and guest satisfaction by receiving, handling and processing guest reservations under the direction of the Revenue Manager.Main Responsibilities of the Role:To ensure that all reservations queries are dealt with in a professional manner and are answered within the required time frame.To ensure that you have an in-depth knowledge of your department product and goals, in addition to being aware of all the Estates facilities.To ensure that we maximise yield through occupancy and rate.To liaise with reception to resolve any queries from guest billing.Handle telephone, email, and online reservation enquiries promptly and professionallyMaximise room sales and revenue by upselling hotel services and packagesAccurately input, update, and manage guest bookings in the reservation systemRespond to guest queries and requests in a timely and friendly mannerLiaise with the front office, sales, and housekeeping teams to ensure smooth guest staysMaintain comprehensive knowledge of room types, packages, hotel facilities, and local attractionsAssist with group bookings and corporate accounts as requiredFollow all departmental procedures and policies to maintain high service standardsThe Successful Candidate:Must have a positive outlook and a passion for hospitality and guest satisfactionMust have previous experience in a customer facing roleStrong oral and written communication skills are essentialMust have a high level of computer literacyMust be able to work in a busy team environmentPrevious use of Hotsoft is an advantage.What we offer:Competitive RemunerationComplimentary meals while on dutyComplimentary car parking on siteDiscounted Employee Accommodation RateDiscounted Friends and Family RateDiscount on food if dining in the hotelDiscount on all Spa treatmentsEmployee Referral ProgrammeDiscounted Gym MembershipChristmas Savings SchemeEducational Assistance ProgrammeIf this sounds like your ideal next role - we look forward to receiving your application.