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Guest service agent

Cork
Fota Island Resort
Guest service agent
€40,000 - €60,000 a year
Posted: 5h ago
Offer description

Join to apply for the Guest Service Agent role at Fota Island Resort.

Whether in our kitchens, dining rooms, event venues or offices, our singular purpose is to captivate guests with our unparalleled quality, service, and food and wine knowledge. We achieve this only through the excellence, innovation and passion of our team members.


Staff Benefits

* Company Funded Educational Programs
* Discount on Dining options of up to 50%
* Reduction on accommodation for family and friends
* Discount for Spa treatments and products
* Wellness Days
* Employee Assistance Program
* Use of Health Clubs
* Staff Dining Facilities
* Staff Parking


Requirements

* Fluent English
* Knowledge of Opera system desirable
* Excellent Customer Service Skills
* Report Writing, Data Analysis and strong Administration Skills
* Previous Experience/Training in a similar role is desirable
* Excellent Oral and Written Communication
* Leaving Certificate or equivalent, 3rd level Hospitality Diploma preferred
* Intermediate Computer Skills
* Excellent Grooming
* Must be available to work a flexible schedule, including mornings, evenings, and weekends


Responsibilities

* Build and grow knowledge and understanding of every aspect of the Resort's facilities whilst creating a 5 star first impression.
* Deal with all the Guest requests and Front Desk requirements.
* Anticipate the guest needs and deal with it accordingly.
* Provide first rate training and education, mentoring and development opportunities to new staff.

If you are seeking a rewarding career that involves first rate training and education, mentoring and development, attractive compensation, and inspiring rewards and recognition, consider joining The Fota Collection.

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