IT Support Specialist - (Clear pathway to L3 Engineer)
Location
Hybrid - South Dublin (2 days WFH, 3 days office)
Package
Up to €55,000 DOE
Annual Bonus
Pension & Healthcare
Onsite Gym
About My Client
My client is a fast-growing Managed Service Provider (MSP) with ambitious plans. Unlike many MSPs, they are technically led, not sales-led - founded and run by engineers, not salespeople. Everything is kept in-house, from development to delivery, with a strong focus on providing SMEs with the technical expertise and service they need to thrive.
Since 2021, my client has tripled in size, supporting SMEs from 2-150 users across cloud, networking, security, and infrastructure. They are now expanding their support function and seeking a skilled IT Support Specialist to act as a trusted escalation point and deliver hands-on support and project work to clients.
The Opportunity
This role offers more than a typical MSP service desk position. You will be:
* The go-to escalation point for support issues.
* Hands-on across Microsoft 365, Azure, SonicWall firewalls, Windows Server, and networking.
* Supporting clients both remotely and on-site.
* Gaining exposure to projects such as cloud migrations, site-to-site VPNs, Intune rollouts, and SharePoint builds.
* Working closely with senior engineers and management, with a clear pathway to develop into an L3 Engineer role.
What You\'ll Do
* Deliver support across a wide range of SME clients.
* Act as first point of escalation for L1/L2 engineers and directly with customers.
* Manage service queues, troubleshooting and resolving issues quickly.
* Support infrastructure projects: Azure compute builds, VPNs, firewall configs, Office 365 migrations.
* Roll out Microsoft Intune, Defender, and SharePoint for end users.
* Build strong relationships with clients, acting as their trusted technical contact.
What You\'ll Bring
* 5+ years\' MSP experience in Ireland
* Hands-on expertise in:
o Microsoft 365 (admin, migrations, troubleshooting).
o Azure (VMs, VPNs, AD).
o SonicWall firewalls (config, VPNs, troubleshooting).
o Windows Server / Entra ID (on-prem + hybrid).
o Networking (LAN/WAN, VLANs, Wi-Fi, routing).
* Excellent client-facing and communication skills.
* Ability to thrive in a fast-paced MSP environment.
Nice-to-Haves
* ITIL Foundation v4.
* Microsoft Certified: Azure Administrator (AZ-104).
* Microsoft 365 Certified: Enterprise Administrator Expert.
* CompTIA Security+ or CISSP.
* CCNA.
This is an immediate requirement - interviews can be scheduled ASAP.
To speak in absolute confidence about this opportunity please contact Jack Tyrrell, Specialist Recruitment Consultant at MCS Group 016994371 or send an up to date CV via the link provided.
If this position is not right for you, we may have others that are. Please visit www.mcsgroup.jobs to view a wide selection of our current jobs. All conversations will be treated in the strictest of confidence.
#J-18808-Ljbffr