Job Description:
We are seeking a highly motivated and experienced Operations Manager to lead the seamless daily operation of our hotel. As a key member of our leadership team, you will be responsible for delivering exceptional guest experiences that align with our longstanding reputation for excellence and elegance.
The successful candidate will have a proven track record in hospitality management, with a minimum of 3-5 years of experience in a supervisory or managerial role within a luxury hotel or resort. Strong leadership, communication and problem-solving skills are essential, as is the ability to manage multiple tasks and departments effectively in a fast-paced environment.
Key Responsibilities:
* Guest Services: Serve as the main point of contact for guest inquiries, concerns and special requests, ensuring immediate attention and resolution.
* Provide a personalised service to VIP guests and regular patrons, ensuring their expectations are exceeded.
* Handle guest complaints with diplomacy, offering solutions to ensure a positive outcome.
Operational Oversight: Oversee the daily operations of the hotel during your shift, including Front Office and Food & Beverage as well as other departments as required.
Staff Management: Supervise and support hotel staff, ensuring proper service delivery and adherence to hotel standards.
Crisis Management: Act as the hotel's first point of contact during emergencies, ensuring guest safety at all times.
Leadership and Training: Mentor and train staff members to ensure they understand their roles and responsibilities, promoting continuous improvement in service quality.
Requirements:
* Minimum 3-5 years of experience in a supervisory or managerial role within a luxury hotel or resort.
* A Third Level qualification in Hospitality Management is desirable but not essential.