Technical Support Engineer
As a Technical Support Engineer, you will be responsible for providing exceptional technical support to customers, customer support personnel, and field support staff. Your primary goal will be to diagnose, troubleshoot, repair, and debug NetApp products efficiently.
This role requires a motivated self-starter who can effectively communicate complex technical information to various stakeholders. You will need to possess strong problem-solving skills and be able to work in a dynamic environment.
In this hybrid working position, you will have the opportunity to collaborate with other engineers, leverage internal expertise, and contribute to the creation of new knowledge base articles.
To succeed in this role, you should have a Bachelor's degree in Computer Science or a related field and at least 1-2 years of experience in UNIX, Linux, Windows networking administration, DevOps, Cloud, Data Warehousing, or technical support.
Requirements:
* Provide technical support via telephone, web, or autosupport.
* Research customer issues in a timely manner and follow up directly with customers with recommendations and action plans.
* Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to facilitate solutions most quickly for customers.
* Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
* Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
* Create new knowledge base articles to share information for reuse throughout the Technical Support Center.
* Gain knowledge and expertise through hands-on experience, self-study, and through a variety of learning environments.
* Share best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications.
Profile:
* A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience.
* 1 - 2 years of experience in UNIX, Linux,Windows networking administration, DevOps, Cloud, Data Warehousing or technical support is desired.
* Good written and verbal communication skills in English & German or Spanish languages (must be fluent).
* Good interpersonal communication and customer service skills.
* Strong aptitude for learning new technologies.
* Creative approach to problem solving.
Benefits:
We offer a comprehensive benefits package, including medical, dental, wellness, and vision plans for you and your family. We also provide educational assistance, legal services, and access to discounts. Additionally, we offer financial savings programs to help you plan for your future.
Our Culture:
We value collaboration, innovation, and teamwork. Our company enables a healthy work-life balance and offers volunteer time off program. We are an equal opportunity employer and welcome applicants from diverse backgrounds.