Location: Onsite (Cork HQ, Mahon)
Type: Permanent position
Salary: €33,000 gross p/a + monthly performance bonus
Shifts: Mon-Fri subject to change (weekend coverage, shifts may be introduced in the future)
Are you ready to play a vital role in maintaining the security and compliance of our platform?
We're looking for an Ongoing Due Diligence Investigator who combines sharp analytical skills with regulatory expertise to continuously monitor and assess our customer relationships.
In this critical position, you'll conduct KYC refresh and Enhanced Due Diligence reviews, handle RFI requests from wire partners, and make informed decisions about maintaining or exiting customer accounts.
If you're a self-motivated problem solver with strong risk awareness who thrives in a dynamic compliance environment, we want to hear from you.
What we offer:
Stable job: permanent employment contracts
Performance-based bonus
Opportunity to advance your career
Great rewards for referring your friends
Multilingual exposure: improve your spoken and written language skills
Inspiring and fun environment.
Our offices are known for their innovative, fun and pleasant design.
Enjoy our 'relax' and 'play' areas as well as our onsite gym
Community projects.
Want to make the world a better place?
We run CSR (corporate social responsibility) events all year long
Private medical insurance coverage (after 6 months tenure).
We work with one of the best suppliers (VHI) where you will benefit from a professional package
Bike-to-work tax relief
Pension scheme
Maternity and paternity leave
Access to GP care and an occupational health advisor
Subsidized canteen
Overview of tasks:
Conduct KYC Refresh and/or Enhanced Due Diligence Reviews as needed
Handle Respond for Information (RFI) requests from wire partners on organizations and transactions
After account review, document rationale to maintain or exit decisions on customer accounts
Identify and escalate any potential issues or concerns to management
Maintain accurate and up-to-date records of all reviews conducted
Identify opportunities to reduce unnecessary volumes through false positive rule proposals
Communicate effectively with various stakeholders and customers
We are looking for someone who can:
Demonstrate a strong understanding of regulatory requirements
Be a highly motivated self-starter, comfortable working within a high risk environment
Work efficiently and independently, but know when to ask for help
Enjoy and demonstrate experience working autonomously in a queue-based role, understanding how to prioritize your work and keep an organized, clean inbox and queue
Place an emphasis on quality - paying very close attention to detail to keep bad actors out and ensure we're letting good customers in
Have great critical thinking skills and enjoy problem solving
Have great written communication skills
Showcase risk and compliance knowledge: a strong understanding of Know Your Customer (KYC), Anti-Money Laundering (AML), and risk assessment procedures is preferred
Pay attention to detail
Join our team and apply now
Apply now and if you're successful with your initial application, our recruitment department will be in touch within 7 days.
Are you worried your profile doesn't meet all the listed requirements?
Don't hesitate to apply anyway We wouldn't like to miss the opportunity of meeting a great candidate.
Location: Onsite (Cork HQ, Mahon)
Type: Permanent position
Salary: €33,000 gross p/a + monthly performance bonus
Shifts: Mon-Fri subject to change (weekend coverage, shifts may be introduced in the future)
Are you ready to play a vital role in maintaining the security and compliance of our platform?
We're looking for an Ongoing Due Diligence Investigator who combines sharp analytical skills with regulatory expertise to continuously monitor and assess our customer relationships.
In this critical position, you'll conduct KYC refresh and Enhanced Due Diligence reviews, handle RFI requests from wire partners, and make informed decisions about maintaining or exiting customer accounts.
If you're a self-motivated problem solver with strong risk awareness who thrives in a dynamic compliance environment, we want to hear from you.
What we offer:
Stable job: permanent employment contracts
Performance-based bonus
Opportunity to advance your career
Great rewards for referring your friends
Multilingual exposure: improve your spoken and written language skills
Inspiring and fun environment.
Our offices are known for their innovative, fun and pleasant design.
Enjoy our 'relax' and 'play' areas as well as our onsite gym
Community projects.
Want to make the world a better place?
We run CSR (corporate social responsibility) events all year long
Private medical insurance coverage (after 6 months tenure).
We work with one of the best suppliers (VHI) where you will benefit from a professional package
Bike-to-work tax relief
Pension scheme
Maternity and paternity leave
Access to GP care and an occupational health advisor
Subsidized canteen
Overview of tasks:
Conduct KYC Refresh and/or Enhanced Due Diligence Reviews as needed
Handle Respond for Information (RFI) requests from wire partners on organizations and transactions
After account review, document rationale to maintain or exit decisions on customer accounts
Identify and escalate any potential issues or concerns to management
Maintain accurate and up-to-date records of all reviews conducted
Identify opportunities to reduce unnecessary volumes through false positive rule proposals
Communicate effectively with various stakeholders and customers
We are looking for someone who can:
Demonstrate a strong understanding of regulatory requirements
Be a highly motivated self-starter, comfortable working within a high risk environment
Work efficiently and independently, but know when to ask for help
Enjoy and demonstrate experience working autonomously in a queue-based role, understanding how to prioritize your work and keep an organized, clean inbox and queue
Place an emphasis on quality - paying very close attention to detail to keep bad actors out and ensure we're letting good customers in
Have great critical thinking skills and enjoy problem solving
Have great written communication skills
Showcase risk and compliance knowledge: a strong understanding of Know Your Customer (KYC), Anti-Money Laundering (AML), and risk assessment procedures is preferred
Pay attention to detail
Join our team and apply now
Apply now and if you're successful with your initial application, our recruitment department will be in touch within 7 days.
Are you worried your profile doesn't meet all the listed requirements?
Don't hesitate to apply anyway We wouldn't like to miss the opportunity of meeting a great candidate.
About us: Since founded in ****, excellent customer service is our passion - in **** we went one step further and are now part of TELUS Digital.
Since then, over 70,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.
is perfect for you.
What we Offer:
Stable job - permanent employment contracts
Performance based bonus
Opportunity to advance your career
Great rewards for referring your friends
Multilingual exposure - improve your spoken and written language skills
Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design.
Enjoy our 'relax' and 'play' areas, onsite gym
Community projects – want to make the world a better place?
We run CSR (Corporate Social Responsibility) events all year long
Private medical insurance coverage (after 6 months tenure) – we work with one of the best suppliers - VHI where you will benefit from a Professional Package
Bike to work tax relief
Pension scheme
Maternity and Paternity leave
Access to GP care, Occupational health advisor
Subsidized Canteen
Overview of tasks:
Conduct KYC, KYB, and Risk reviews for companies that have signed up for the client platform.
Gather Customer Due Diligence ("CDD") and occasional Enhanced Due Diligence ("EDD") via follow up when necessary in order to better understand the customer at Onboarding.
Leveraging internal tooling to make risk based outcome decisions, as well as assigning risk tiers for approvals, for all applications based on the information provided.
Maintain a positive user experience in Onboarding customers while also working to mitigate any potential fraud loss or risk to our client by identifying potentially suspicious and/or fraudulent accounts.
Escalate suspicious trends and accounts to internal teams for further review.
Manage a high-volume caseload within service level agreements and with critical attention to detail.
Provide feedback to internal teams around potential process improvements.
We are looking for:
Be a highly motivated self-starter, comfortable working within a high risk environment
Work efficiently and independently, but know when to ask for help
Enjoy and have experience working autonomously in a queue based role, understanding how to prioritize your work and keep an organized and clean queue
Place an emphasis on quality - both within procedural adherence and overall risk assessment of profiles
Have great critical thinking skills and enjoy problem solving
Delight in providing an exceptional customer experience
Have great written communication skills
Attention to details
Basic knowledge of Risk/Compliance/Audit competencies
Join our team and apply now
Apply now and if you're successful with your initial application, our Recruitment department will be in touch within 7 days.
You are not fully sure your profile matches all the requirements?
Don't hesitate to apply anyway We wouldn't like to miss the opportunity of meeting a great candidate.
About us: Since founded in ****, excellent customer service is our passion we went one step further and are now part of TELUS Digital.
Since then, over 70,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.
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