Job Opportunity: Maintenance & Helpdesk Administrator
Location : Belfast - Ballymurphy
Working Hours: Full Time – 40 hours per week
(Monday–Thursday 8:00am–5:00pm, Friday 8:00am–3:30pm)
Salary: £27,000 per annum
Permanent position
About the Role
We are seeking an organised and proactive Administrator to support our clients Electrical & Fabric Maintenance operations along with their internal Helpdesk function. This role plays a key part in ensuring maintenance activities are coordinated efficiently, records are kept accurately, and client communication is handled professionally.
Key Responsibilities Maintenance Administration
Provide comprehensive administrative support to the Electrical and Fabric Maintenance teams
Maintain up-to-date records of maintenance jobs, schedules, and completed works using internal systems (training provided)
Coordinate planned and reactive maintenance activities, liaising with engineers, internal departments, and external contractors
Process maintenance requests, service reports, and job updates in a timely manner
Maintain structured filing systems for service documentation, compliance records, and safety certificates
Raise and manage purchase orders for materials, parts, and equipment
Support management reporting by compiling maintenance data, costs, and performance updates
Upload quotations and documentation to client portals
Manage monthly planned preventative maintenance (PPM) claims
Prepare engineer reports daily and assist with invoice preparation
Helpdesk & Client Support
Act as the initial point of contact for helpdesk enquiries, logging and tracking jobs effectively
Monitor the service desk email inbox and keep clients informed of job progress
Prioritise helpdesk requests and ensure issues are progressed or escalated as required
Liaise with internal teams to resolve client issues efficiently
Provide administrative support to the Helpdesk Manager, including compiling reports on workload, response times, and completion metrics
Maintain helpdesk guidance notes and internal knowledge resources, including updates to client access details and portals
Ensure client portals are accurately updated with job information on a daily basis
Skills & Experience
Previous experience in an administrative role, preferably within maintenance, facilities, or a technical support environment
Strong organisational abilities with experience managing multiple workstreams
Confident communicator with good written and verbal skills
Competent using Microsoft Office applications (Word, Excel, Outlook)
Experience with helpdesk or job management systems is advantageous
Ability to work to deadlines in a fast-paced environment
Basic knowledge of maintenance terminology (electrical or fabric) is desirable
Awareness of health and safety requirements within a maintenance setting would be beneficial
The role may include other reasonable duties aligned with the needs of the business, as directed by management.
To apply please send your CV via the link