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Role Title
Officer CFS Connectivity Officer
Clearstream's Fund Services (CFS) division enables banks and other investment fund distributors to move towards standardization, automation, and straight-through processing of investment fund transactions.
The Vestima Service Design and Implementation unit with its Connectivity Services is supporting clients making best use of CFS Connectivity Products This is done in close collaboration with several internal stakeholders amongst them with Relationship Management, Product- and IT Teams.
Tasks/responsibilities
Advise clients on the day-to-day usage of CFS connectivity media and portal
Provide support on their connectivity setup
Assist clients in finding a solution to technical issues
Train clients on the CFS connectivity products
Build trust and loyalty of customers by taking a client-centric approach
Work with Relationship Management and IT department to improve and promote Connectivity products
Coordinate and follow up with internal stakeholders
Ensure up-to date client status for stakeholders in a timely manner
Ensure a consistent and good client experience throughout the process
Qualifications/required Skills
Client focus is essential
Very good organization of work and multi-tasking ability while setting right priorities
Ability to maintain up to date knowledge and assume responsibility, capacity to work independently, as well under pressure, and meet deadlines
Excellent communication and interpersonal skills
Accuracy, curiosity, highly organized and flexible with problem solving skills
Interest in financial markets and open-minded approach towards IT infrastructure
Good knowledge of MS-Office applications, analytical skills, and attention to detail
Fluency in English (spoken and written)
French and/or German is an asset
Summary Of Key Competencies Required For The Position
Work as a part of a diverse and friendly team
High level of organization and focus on accuracy
Good problem-solving skills and initiative
Ability to work independently
Flexibility and "Can Do" attitude
NOTE: This job description is not intended to be all-inclusive.
Employees may perform other related duties to meet the ongoing needs of the organization.