Mount Juliet Estate, a Marriott Autograph Collection Resort, is a 5* destination, set within 500 acres of rich and historic Irish countryside.
From the elegant grandeur of our magnificent Georgian Manor House to the chic sophistication of Hunter's Yard, our two residences draw on centuries of Irish heritage to create exceptional guest experiences.
We would love for you to bring your own expertise, vision, and leadership to help drive the estate forward and shape the next chapter in Mount Juliet Estate's ever-evolving story.
We are now seeking an exceptional Executive Housekeeping Manager to lead and oversee the housekeeping operations across our two five-star properties, Manor House and Hunter's Yard and all estate outlets and amenities.
This is a key leadership role, responsible for driving the highest standards of cleanliness, presentation, and guest satisfaction, while ensuring full adherence to Marriott Brand Standards and Forbes guidelines, continuously evolving the department in line with luxury hospitality trends and best practices.
Duties and Responsibilities of the Role: Provide strategic and operational leadership for the Housekeeping Department across Manor House, Hunter's Yard, and all estate outlets and amenities.
Ensure full compliance with Forbes Travel Guide standards, Marriott brand standards, and Mount Juliet Estate expectations at all times.
Drive the estate forward by continually reviewing and enhancing housekeeping standards, service delivery, and guest experience in line with emerging luxury trends and innovations.
Ensure the highest five-star standards of cleanliness, hygiene, and presentation are consistently maintained throughout all guest rooms, public areas, estate facilities, and back-of-house spaces.
Develop, implement, and manage departmental SOPs that reflect Forbes guidelines and luxury service excellence.
Lead, motivate, and develop the Housekeeping management team and colleagues to deliver exceptional service and operational excellence.
Plan and manage departmental budgets, ensuring strong cost control while maintaining uncompromising quality.
Monitor inventory levels and oversee procurement of housekeeping supplies, linen, and equipment for the entire estate.
Stay informed of industry trends, sustainability practices, and technological advancements within luxury housekeeping operations, implementing improvements where appropriate.
Collaborate closely with Front Office, Engineering, Laundry, Spa, Golf, Food Beverage, and Operations teams to ensure a seamless guest experience across all outlets and amenities.
Ensure effective workforce planning including recruitment, training, scheduling, performance management, and succession planning.
Conduct regular inspections, audits, and mock Forbes assessments to ensure readiness and continuous compliance.
Drive continuous improvement initiatives to enhance productivity, sustainability, and guest satisfaction.
Manage and respond to guest feedback and complaints related to housekeeping promptly and professionally, using insights to improve service standards.
Prepare and analyse departmental reports, KPIs, and performance metrics to drive operational excellence.
Support openings, refurbishments, and special projects across both properties and estate facilities as required.
Attend weekly executive meetings and contribute to overall hotel and estate-wide strategy and planning.
Maintain strict confidentiality in line with company GDPR policies and confidentiality agreements.
Represent Mount Juliet Estate and the Marriott Autograph Collection brand standards with professionalism and pride at all times.
Key Skills and Competencies: Luxury Standards Benchmarking: Deep understanding of Marriott Brand Standards and their application within a five-star resort environment, using Forbes guidelines as an additional benchmarking tool to drive service excellence.
Leadership Team Management: Proven ability to lead large, multi-site teams, fostering a culture of accountability, collaboration, and high performance.
Operational Excellence: Exceptional attention to detail and a commitment to consistently delivering and refining five-star standards across all areas of the estate.
Strategic Thinking: Ability to drive the estate forward through innovation, awareness of luxury hospitality trends, and continuous improvement initiatives.
Planning Organisation: Highly skilled in workforce planning, scheduling, and managing multiple operations efficiently across properties and estate facilities.
Communication : Excellent verbal and written communication skills, capable of engaging, motivating, and influencing teams at all levels.
Financial Proficiency: Strong understanding of budgeting, forecasting, and cost control to optimise departmental performance.
Problem Solving: Calm, decisive, and solutions-focused approach in a fast-paced luxury environment.
Guest Focus: Deep commitment to creating exceptional, personalised guest experiences that exceed expectations.
Requirements for the Role: Proven experience in a housekeeping management role within a luxury or Forbes-rated environment, with Marriott experience considered a strong advantage.
Previous experience overseeing multiple properties, large estates, or complex resort operations is highly desirable.
Experience with Opera PMS is a distinct advantage.
Demonstrated success in preparing for and maintaining standards and audits.
Strong knowledge of housekeeping operations, hygiene standards, and luxury brand compliance.
A natural leader with a hands-on, proactive, and forward-thinking approach.
Excellent organisational, analytical, and time-management skills.
Ability to work collaboratively with cross-functional teams across a diverse resort environment.
High level of professionalism, integrity, and discretion.
Highly motivated, energetic, and passionate about evolving luxury hospitality standards.
Benefits Include: Employee Assistance Program International Hotel Discounts Staff Meals Training Continuous Professional Development Complimentary Health Club Access Why Join Our Team?
Be part of an award-winning, certified Best in Hospitality, globally recognised luxury resort.
Lead and influence one of the most critical departments across two iconic five-star properties and all estate outlets and amenities.
Play a key role in maintaining and enhancing Forbes-level standards while driving the future vision of the estate.
Work in a truly unique environment that blends heritage, luxury, and innovation.
Collaborate with a passionate and dynamic executive team dedicated to excellence.
Enjoy competitive compensation, exceptional benefits, and outstanding opportunities for professional growth and career progression.