We are currently recruiting for our client for an Operations Manager to join their vibrant and dynamic team.
This is an exciting opportunity for an experienced hospitality professional to play a key role in ensuring the smooth operations within a well known property.
The successful candidate will have a strong background in hospitality, with previous experience in a busy bar environment being a distinct advantage.
Flexibility is essential, as this role requires availability for both day and late-night shifts, including weekends.
Key Responsibilities Operational Leadership:Oversee daily operations, ensuring the highest standards of service and efficiency are maintained throughout the property.
Team Support:Lead, motivate, and support team members during shifts, ensuring a positive and productive work environment.
Guest Experience:Deliver and maintain exceptional levels of customer service, ensuring every guest enjoys an outstanding experience.
Service Standards:Ensure all operational and service procedures are followed consistently.
Problem Solving:Handle guest queries and complaints promptly and professionally, ensuring swift resolution.
Health & Safety:Uphold and enforce all health, safety, and hygiene standards across the premises.
Cash Handling:Oversee cashing up and financial reconciliation at the end of shifts, ensuring accuracy and accountability.
Bar & Floor Supervision:Support bar and floor teams during busy periods, ensuring seamless service and maintaining operational flow.
Communication:Act as the key point of contact between management and front-line team during your shift.
Candidate Requirements Experience:Minimum 3-5 years experience in a hospitality supervisory or management role.
Bar Knowledge:Previous experience in a busy bar environment is highly desirable.
Leadership Skills:Proven ability to lead, motivate, and manage a team effectively.
Customer Focus: Strong commitment to delivering exceptional service and creating memorable guest experiences.
Communication:Excellent interpersonal and communication skills.
Organisation:Strong multitasking and problem-solving abilities in a fast-paced setting.
Flexibility:Must be available to work both day and late-night shifts, including weekends.
Skills: Hospitality Leadership Bar Manager