Overview
Clearstream's investment funds services enable banks and other investment fund distributors to move towards standardisation, automation and straight-through processing of investment fund orders.
Joining our team in this diverse and challenging role, you will act as dedicated contact person for Clearstream's customers on queries related to Investment Funds operations and Vestima.
Your responsibilities
Provide assistance to customers and TAs using our automated order routing system Vestima
Investigate on order failures and rejections and where possible replace deals before fund cut off
Follow up on pending trades post orders placement, i.e. missing contract notes, cash and stock settlement
As part of our transfer service explain our procedures and follow up on pending instructions
Handle customer queries relating to all areas of Custody Investment Funds (New Issues, Income Processing, Corporate Actions)
Work closely together with the different Investment Funds Units spread in different locations
Support any other tasks related to IFS projects
Taking on responsibility
Results orientation
Integrated thinking
Communication
Planning/organisation
Expertise/willingness to learn
Your profile
University degree, funds or financial sector or comparable qualification
Minimum 1year's experience in funds
Service orientation with excellent telephone, communication and negotiation skills
Ability to work under pressure whilst handling an extensive amount of phone calls to meet deadlines
Strong problem solving skills, accuracy, ability to work independently and as a part of a team in an international environment
Proficiency in written and spoken English.
German and/or Frenchwill be an desirable but not essential
Taking on responsibility
Results orientation
Integrated thinking
Communication
Planning/organisation
Expertise/willingness to learn
NOTE:
This job description is not intended to be all-inclusive.
Employees may perform other related duties to meet the ongoing needs of the organization.
Company Culture Cork
Our
PEOPLE
, our focus on
RESULTS
and Our Commitment to Our
CUSTOMERS
and
COMMUNITY
drives Our success.
Candidates must demonstrate an ability to understand and apply these four key elements [the building blocks] that shape our culture at Clearstream Cork - People, Customers, Results and Community#Clearstream
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