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Pharmacy Healthcare Advisor - Allcare Kennelly's Tralee, Tralee
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Client:
Hickey’s Pharmacy
Location:
Tralee, Ireland
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
ed2b2bc571fe
Job Views:
2
Posted:
27.04.2025
Expiry Date:
11.06.2025
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Job Description:
We currently have an exciting opportunity for a Pharmacy Healthcare Advisor to join the teams in Allcare Kennelly's Tralee.
Allcare support is a company that specializes in supporting community pharmacies to deliver excellent personalized care to their communities. The Allcare Pharmacy group is a network of pharmacies throughout Ireland that strives for customer service excellence, with staff focusing on providing expert medical care, advice, and value to their patients and customers.
Purpose of Role:
To deliver excellent customer service and provide advice and information to customers on all product ranges available in the pharmacy. To maintain the standard of category management and merchandising within the pharmacy as directed by the Managing Pharmacist and in line with company standards.
Duties and Responsibilities:
* Provide product information and advice to customers across all product ranges, consulting with the Managing Pharmacist as appropriate.
* Maintain good stock control, including stock rotation, maintaining appropriate stock levels, using correct suppliers, and ensuring delivery details are correct as set by the Managing Pharmacist.
* Deliver professional and efficient customer service at all times, enhancing relationships with pharmacy customers.
* Work effectively as part of the pharmacy team, being flexible and adaptable, assisting in all areas of pharmacy operations as required by the Managing Pharmacist.
* Maintain cooperative and professional relationships with colleagues at all times.
* Fulfill requests for specific over-the-counter medicines appropriately using WWHAM questioning and recommend suitable medicines, referring to the Pharmacist when necessary.
* Be vigilant and adhere to correct procedures regarding security and handling of cash and receipts within the pharmacy.
* Ensure the pharmacy is kept clean and tidy, and report any health and safety issues promptly to the pharmacy manager.
* Participate in training and development programs provided by the pharmacy and proactively develop the job function.
* Perform any other duties as required.
Teamwork
* Support other stakeholders within the pharmacy and throughout the Allcare network to ensure the delivery of company goals.
* This role requires a high level of proactivity and the ability to work on your own initiative.
* Build positive relationships within the pharmacy to foster a supportive working environment.
* Participate in staff training programs and their implementation, proactively developing the role.
* Work effectively as part of the pharmacy team, being flexible and assisting in all areas of pharmacy operations.
Customer Focused
* We are passionate about exceeding expectations:
* Making our community pharmacies the local destination of choice.
* Delivering customer service of the highest quality.
* Provide advice and information to customers on all product ranges available in the pharmacy.
* Deliver professional and efficient customer service at all times, enhancing relationships with pharmacy customers.
Qualifications, Experience & Skills Required
* At least 1 year of experience in pharmacy, retail, or hospitality is preferable.
* Cashier experience is an advantage.
* Excellent communication skills, both written and verbal.
* Ability to use discretion when addressing customer queries and to treat customer/patient information confidentially.
* Good attention to detail is essential.
* Organized with a proven ability to multi-task successfully under pressure.
* Ability to work on own initiative and as part of a team.
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