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Location: Tallaght, College Green, or other branches
Contract Duration: 6 months
Salary: €29, per annum
This role follows a shift pattern, which may include early mornings, late evenings, or weekend work. The working model is hybrid: primarily remote, with occasional on-site attendance required.
Cpl is a proud Talent Partner to Bank of Ireland. We have been a trusted partner in delivering engaged and committed people to support Bank of Ireland’s promises to their customers. Cpl believes that Bank of Ireland offers a fantastic opportunity for our colleagues to learn, develop, and build their careers within banking, with access to the best training, systems, and support from our colleagues in Bank of Ireland.
Our goal is to ensure that while you are a Cpl colleague on site with Bank of Ireland, you are set up for success, regardless of your role, duration, or contract terms. This role provides full support through comprehensive training and ongoing development opportunities.
This environment is customer-focused, and as a Cpl colleague on site, you will be central to delivering excellent service. We are committed to fostering an inclusive environment.
In this role, you will be part of the BOI Fraud Customer Centre team, responsible for reactive and proactive contact with customers regarding fraudulent activity on credit cards, debit cards, and online banking. This is a 24/7 operation supporting customers when fraud occurs or is attempted, ensuring Bank of Ireland supports its customers effectively and takes appropriate actions.
What the role is about:
* Provide `Best in Class` customer service and clear solutions to customer queries
* Perform your role to the professional standards expected of a leading contact centre
* Work towards achieving individual performance objectives
* Support your team and contribute positively
* Ensure compliance with all regulatory and operational procedures
* Embrace personal development and maintain required competency levels
Role requirements:
* Excellent team player with energy and commitment to the Fraud Customer Centre's goals
* Customer service experience with a strong customer focus
* Strong interpersonal and communication skills
* A flexible, energetic, and innovative approach; ability to adapt to change
* Self-motivated with target-driven mindset
* Good problem-solving skills with attention to detail and a focus on accuracy
Desirable Qualifications, Skills & Experience:
* Experience in a phone-based role
Benefits of being a Cpl colleague on site:
* Engaged onboarding & training
* APA/QFA support (subject to role)
* Dedicated EAP program
* Diverse and inclusive culture
* Remote, hybrid, and on-site opportunities (subject to role)
* Flexible hours (subject to role)
* Access to internal BOI Careers Lab and soft skills training
Cpl is committed to providing a positive employee experience with opportunities for growth and career progression. We are an Equal Opportunity employer. We value diversity and inclusion, welcoming applicants from all backgrounds, including those with additional needs or disabilities, and those taking time out for family or caring responsibilities. Cpl is a Gold Medal holder for Diversity & Inclusion.
We have been recognized as the 5th Best Large Workplace in Ireland by Great Place to Work, driven by our values and commitment to supporting our clients and colleagues.
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