Transport Operations Manager
Are you an experienced transport professional ready to take the lead in a fast-paced, growing operation? We are seeking a
Transport Operations Manager
to oversee the end-to-end performance of our clients transport division and drive excellence across service, safety and colleague management.
About the Role
Reporting to the senior transport leadership team, you will be accountable for the smooth, compliant and efficient running of all transport activities. You will ensure our drivers, helpers and fleet operate to the highest standards while consistently delivering exceptional customer service.
Key Responsibilities
In this role, you will lead and develop a high-performing transport team, with responsibilities including:
People Management
* Leadership and performance management of driver and helper teams
* Recruitment, onboarding and training of new colleagues
* Absence management and colleague engagement initiatives
* Managing mandatory and ongoing training requirements
Operational Excellence
* Ensuring safe, compliant daily transport operations
* Managing resource levels across drivers, helpers and fleet requirements
* PPE management and adherence to Health & Safety standards
* Accident reporting, investigation and corrective actions
Performance & Continuous Improvement
* Monitoring and improving KPIs across service, safety and operational efficiency
* Supporting departmental projects and initiatives
* Budget preparation and financial oversight
Customer Focus
* Working closely with Customer Service teams to resolve queries efficiently
* Supporting new customer onboarding, including site visits
* Collaborating with planners to optimise routing and scheduling
What We're Looking For
* A strong, people-focused leader with strong experience managing transport operations
* Experience working within a high-tempo operational setting, handling challenges and changes efficiently.
* Excellent understanding of transport compliance, safety and best practice
* Ability to drive team engagement and continuous improvement
* A proactive problem-solver who thrives in a dynamic environment