Who are we?For over 30 years, we've travelled, we've laughed, we've grown. We believe life is for living andmore fun with those we love. We are Made for Life. Our mission statement:Crafting clothes for life's everyday adventures. Today, tomorrow and always. Our Product formula:Considered style. Trusted Quality. B Corp certified. Equality and inclusion isn't an aspiration but the standard. We promote and drive equalitywithin our workforce to ignite an inclusive foundation for us all to build from and truly connectwith our customers, colleagues, and communities alike. You play a key part in creating anenvironment free from prejudice, racism, sexism, harassment, bullying and any other form ofmarginalisation in our workplaces.Role SummaryThe Challenge – Balancing Our Values While Being CommercialWe're looking for talented Store Managers who thrive in a dynamic retail environment, enjoy lifeto the full, understand our brand and customers, and have a passion for developing andsucceeding. As a natural leader, you will coach, develop, and support your team to help themreach their full potential while nurturing a fun and exciting store atmosphere.Role ResponsibilitiesBe a Brand Ambassador – Lead by example, promoting the FatFace brand and culturethrough your team. Align yourself with the company's social and environmental missionand champion initiatives you can directly impact.Deliver Outstanding Customer Experience – Ensure the highest and most consistentstandards of customer service and engagement.Drive Commercial Success – Take ownership of the store's performance, making data-led business decisions, identifying opportunities, and driving results.Lead & Develop Your Team – Inspire, coach, and support your team members to reachtheir full potential through ongoing development and feedback.Maintain Visual & Operational Excellence – Uphold store presentation, productdisplays, and stock standards to create an inviting shopping experience.Ensure Compliance & Profitability – Manage store operations effectively, includingstock control, security, and health & safety, while ensuring profitability.Store ManagerJob DescriptionSensitivity: GeneralBuild Community Connections – Foster relationships with local businesses andcommunity initiatives, supporting FatFace's broader purpose.Skills and ExperienceWe're looking for a Store Manager with:Proven experience in retail management with a track record of driving commercialsuccess.Strong leadership skills with the ability to inspire, motivate, and develop a high-performing team.Excellent communication and organizational abilities.A passion for delivering exceptional customer experiences.Ability to make data-driven decisions and spot opportunities for growth.Experience in visual merchandising and stock management.A positive, adaptable, and resilient attitude in a fast-paced environment.Role CompetenciesLeadership & People Development – Ability to lead, mentor, and develop a motivated,engaged team.Commercial Acumen – Understanding of key business drivers and ability to makestrategic commercial decisions.Customer Focus – Commitment to delivering exceptional service and creatingmemorable experiences.Communication & Influence – Strong verbal and written communication skills, with theability to engage and inspire.Resilience & Adaptability – Thrives in a fast-paced environment, handling challengeswith positivity.Operational Excellence – Attention to detail in managing store operations, stockcontrol, and complianceKey Contacts and Relationships:Reporting to: Area ManagerKey internal relationships: Regional Team, HR, Visual Merchandising, Stock Control, andMarketing teamsExternal relationships: Customers, Local Community PartnersAccountable for Resources:Store team performance and developmentStore budget and financial targetsStock control, and loss preventionStore compliance with company policies and legal requirementsStore ManagerJob DescriptionSensitivity: GeneralWe are committed to building a diverse and inclusive team. If you're excited about this role butyour experience doesn't align perfectly, we encourage you to apply — you might be just the rightfit.FatFace Benefits:Financial & Protection BenefitsSick pay allowancesCritical Illness Income protection/ Death in service (for salaried colleagues)Pension scheme – with net deduction and salary sacrifice optionsDental insurance (colleague funded)Discounts & Perks60% off FatFace products25% discount at Next stores (across full price products)O2 phone discountDiscounted gym membershipCycle to Work scheme (for salaried colleagues)EV vehicle scheme (for salaried colleagues)Perkbox – our online platform offering:o Day-one accesso Exclusive brand discountso Wellbeing contento Home workouts and moreHealth & WellbeingSpecsavers eye care schemeo Eye tests and contributions to glassesFree period productsEAP support 24/7 via UNUM, Retail Trust, and Fashion & Textiles SupportLearning & DevelopmentTHRIVE – our learning management system:o Day-one accesso 1,000s of learning resources Time Off & Leave25 days holiday plus bank holidaysSabbatical leave (in line with service)Enhanced family-friendly policies – including enhanced maternity leaveFlexible Working Opportunities – flexible working requests can be made from day one ofemployment and are considered on an individual basis.Additional PerksRefer a Friend scheme