Role: IS&T SupportLocation: Cork, Ireland (onsite)Responsibilities:Provide technical support to internal employees and contractors in personProvide high level of customer service and professionalism in accordance with company policies, practices, and expectationsDiagnose and troubleshoot technical issues according to client expectationsDocument issues, troubleshooting steps, and resolutions in ticketing systemAdvocate for the customer. Own the issue and facilitate technical support from the initial contact to resolutionEscalate unresolved complex issues to appropriate support teamsKey Skills Required:Strong troubleshooting and problem resolution skills with the ability to probe, isolate, and diagnose problems without scripted documentationConceptual understanding of IP networking and basic network troubleshooting skillsConceptual understanding of multi-tiered and web-based information systems architectureExperience providing hardware and software technical support for Macs, iOS devices, Apple Watch, and Apple TVExperience troubleshooting macOS and iOS operating systemsExperience using an IT service management or CRM system for tracking technical support casesExperience using a knowledge base systemWipro is an exciting organization to work for. We ranked as a "Top Employer" as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion. This is accompanied by exciting business growth in the last six-quarters.Benefits:You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include;Contributory pensionExtra holiday purchaseLife insurance policyPrivate medical insuranceEqual Opportunities:Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants are welcome.