Overview
The Front Desk employee is the face of the club; you are the person a member sees when he or she first walks into the club.
It is important that this person has a positive, upbeat personality with great communication ability.
The Front Desk employee wears many hats and should be able to multi-task between answering phone calls, making a Retro Smoothie, and assisting customers.
Ideal candidates for this position will possess the following:
Work a set schedule of weekday, night and weekend shifts
Willing to cover other shifts as needed
A positive, upbeat personality
Effective communication with customers, coworkers, and managers
Ability to multitask
Customer service oriented
Punctual, responsible and detail oriented
CPR/AED training preferred
Prior experience in a retail setting preferred
Responsibilities
Greeting and checking in members as they arrive
Resolving customer issues in an effective manner
Membership sales and retention
Following up with prospects
Selling in-store merchandise such as Retro Smoothies, cooler drinks, pro-shop items, etc.
Ensuring a safe and clean health-club environment for members and staff
Opening and closing the facility if scheduled
Following company policies and procedures
Dress Code
All Front Desk employees are required to wear the company staff shirt with either khaki pants or black athletic pants.
Sneakers must be worn; boots, heels, or sandals are not allowed.
Staff should be well groomed and neat.
Opening & Closing
Opening employees are required to arrive 15 minutes before the club's opening time to complete the opening checklist.
Closing employees must close at the established time.
Employees should not count money until all members have left the facility and the doors are locked.
Compensation
$***** – $***** per hour.
Company Overview
Retro Fitness operates more than 120 gyms across the United States, offering varied fitness experiences under one roof.
Gyms feature best-in-class equipment and services, a Retro Blends Smoothie Bar, and a selection of amenities that keep members feeling accomplished and refreshed.
With a new CEO, Andrew Alfano, leading the team, Retro Fitness is poised for growth in an exciting, strategic environment.
in owning a Retro Fitness?
The brand seeks qualified franchise partners to expand nationwide.
For more information, visit or .
This franchise is independently owned and operated by a franchisee.
Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchisee.
All inquiries about employment at this franchisee should be made directly to the franchise location, not to Retro Fitness Corporate.
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