Job Overview
The role of a Customer Care Professional involves delivering exceptional customer experiences, meeting performance targets, and driving business growth.
Main responsibilities include:
* Focus on providing premium customer service
* Achieve sales targets through inbound and outbound calls
* Update customer data in the CRM system
* Follow up with customers via phone calls
* Collaborate with other teams to meet customer needs
To be successful, applicants should have at least one year's experience in customer-facing roles, excellent communication skills, and proficiency in Microsoft Office. Previous telesales experience is advantageous.
Key Qualifications:
* Minimum level 4 education (equivalent to Leaving Certificate)
* Strong phone etiquette
* Fluent English language skills
* Ability to work effectively as part of a team