Primary duties and responsibilities of the position are as follows Provide day-to-day IT support for Project execution with responsibilities for.
The installation and configuration of operating systems and application environments.
Testing and verifying installed software to ensure absence of run time errors or software bugs.
System Recovery test and execution including imaging and data backup.
Provision of technical support/direction to OT, Engineering, Validation, Quality and 24/7 IT support teams.
Support the design and build of secure, robust, highly available, fit-for-purpose and future-proof application environments.
Create technical documents required to complete SDLC document set and support development and maintenance knowledge articles for support teams.
Lifecycle Management Build, installation, configuration, qualification typically supporting 3rd party system integrator or equipment supplier.
Triage issues relating to Software, OS, Hardware, Network, or Scientific Equipment setup/interfaces Validation/Qualification support Understanding of GAMP formal qualification (URS, FS, DS IQ, OQ, PQ, UAT, SR) Change control and configuration Management Data integrity ALCOA+ Security application and operating system patching Resilience and continuity System Recovery planning, testing Provide support for customer impacting priority incidents relating to the security, performance and availability of IT Lab Applications and Data.
Qualifications Relevant degree in IT, Computer Science, Mechatronics, Electronics or similar Experience in pharmaceutical or life sciences industry preferred Understanding of Quality Assurance, IT System Life Cycle, Compliance and Data Integrity Ability to understand various technologies and effectively master complexities of application architecture, design and integration.
knowledge and understanding of applications such as Empower, Lab X, Sample Manager, MODA, Vi-Cell Blu, Synergy, Molecular Devices CSI Motivated self-starter who is comfortable working in an individual or team-based capacity to achieve departmental and project goals.
Good verbal and written communication skills Skills: Bug tracking SDLC technical documentation gamp triage recovery planning