About our Company
DEITG is a best-in-class technology solution provider for small businesses in Ireland. With a dynamic team of 15 passionate professionals and offices spanning Cork, Dublin, Belfast, and Sligo, we offer a true all-island service experience.
Eighteen years of customer and industry expertise have shaped us into leaders you can trust. We're proud to be a Microsoft Gold Partner, a recognised cybersecurity certification body for IASME, Cyber Essentials, and Cyber Assured, we also have earned a Best-in-Class financial benchmark from Service Leadership and Service Desk Institute.
About the Role
We're looking for a driven Coordinator to support the real-time management of technical service tickets and project tasks at DEITG. Reporting to the relevant managers, this role is key to enhancing operational performance across our service and project teams.
You'll help streamlining workflows, reducing manual effort, and supporting the adoption of automation and best practices, contributing to DEITG's evolution into a more scalable and efficient organisation.
Responsibilities
* Triage new tickets, set/revise priorities, and dispatch work.
* Maintain queue hygiene: accurate fields, next steps, and update times.
* Ensure customers receive timely updates
* Monitor SLA compliance and escalate tickets
* Maintain dashboards for ticket aging, SLA breaches, and workload balance.
* Track project tasks and milestones in the project management tool.
* Ensure engineers update task status and documentation.
* Coordinate scheduling between project engineers and service work.
* Communicate progress to stakeholders (internal and external).
* Maintain project dashboards (milestones, risks, resource allocation).
* Assist with project reporting and scorecards for EOS L10 meetings.
* Run daily pulse meetings (tickets + project priorities).
* Spot bottlenecks and propose process improvements.
* Facilitate collaboration between service desk and project teams.
* Set priorities, schedule engineers, update dashboards, send customer/project updates, escalate risks.
Person
* Highly organized, assertive, detail-oriented.
* Experience in service or project coordination and administration
The Benefits of Joining our Team:
Salary - €30,000 - €35,000 based on Experience & Qualifications
Stability - Fulltime Permanent Role, Office based
Career - Professional Development Plan
Certification – Study Leave & Training Support for career progression
Financial – Salary growth in line with career progression
Holidays - 20 Days Annually
Important Details
* This is not a remote role; you'll work full-time from our Cork office.
* Applicants must be EU or EEA citizens (no visa sponsorship available).
* Ability to commute or relocate to Cork before starting work is required.
No agencies or recruiters, please.
Work Location: In person
Ready to start your IT career with a company that invests in your growth?
Apply now and take the next step toward becoming an exceptional IT professional.
Job Type: Full-time
Pay: €30,000.00-€35,000.00 per year
Benefits:
* Company events
* On-site parking
Application question(s):
* Are you a EU or EEA Citizen
Licence/Certification:
* Full Clean Irish / EU Licence (required)
Work Location: In person