We are seeking a skilled Reservations Executive to join our team at The Athlone Springs Hotel. This is an excellent opportunity for individuals with previous hotel experience, particularly in Receptionist or Reservations roles, to further develop their careers in the hospitality industry.
About Our Team:
The Athlone Springs Hotel has been recognized as a Great Place to Work and has received the 'Excellent Employer' Award from Failte Ireland. Our team values creating positive experiences for guests and colleagues alike.
Main Responsibilities:
Manage incoming reservations accurately and efficiently. Monitor room availability, rates, and restrictions to maximize revenue and occupancy. Provide excellent customer service to guests via phone, email, and in-person communication. Collaborate with other departments to ensure guest requests and special requirements are met. Handle group bookings and special requests, ensuring smooth communication and coordination. Assist the front office and sales teams as needed.
The Ideal Candidate:
The ideal candidate is an experienced hotel receptionist or reservations professional who excels in customer service, is detail-oriented, and technologically adept. They must be capable of handling multiple tasks under pressure and working effectively with various hotel departments.
Our Hotel:
Situated in Co. Westmeath, our hotel offers an ideal setting for a holiday or peaceful getaway. With 68 contemporary bedrooms featuring Smart TVs with Netflix, cutting-edge leisure facilities including a swimming pool and restaurant, and a convenient location just a short five-minute drive from the vibrant Athlone Town.
Key Requirements:
Previous experience in a hotel setting, specifically as a Receptionist or within Reservations, is desirable. Strong communication skills, both written and verbal, are essential. Exceptional customer service skills, with the ability to handle a variety of guest needs and requests, are required. Proficient in using hotel reservation systems and Microsoft Office. A positive and professional attitude, with excellent attention to detail, is necessary. Ability to work well under pressure and manage multiple tasks simultaneously.