Access to Care Advisor – Reception – UPMC Outreach Carlow
Location: UPMC Outreach Centre Carlow
Job type: Permanent
Overview of role
We are currently recruiting for Access to Care Advisor on a permanent part-time contract (24 hours per week) at UPMC Outreach Centre, Carlow.
We are seeking an energetic and patient-friendly Receptionist to alternate between our reception desk and switch.
The ability to multitask without feeling overwhelmed is an important skill required for this role.
The expected candidate will be cross-trained, after the probation period, across other roles within Access to Care, such as Admissions and Medical Records, in order to provide support if required.
Primary Duties and Responsibilities
Greeting patients and visitors, delivering a friendly and professional welcome to everyone entering the hospital
Offering patient support by providing assistance and help patients navigate the hospital environment and addressing their concerns
Directing patients to the appropriate department and answering enquiries in a friendly manner
Verifying patient details and ensuring a smooth and efficient patient experience
Verifying insurance information and handling basic administrative tasks
Answering phone calls, managing and screening telephone calls, directing them to the appropriate departments, providing appropriate information where required and progressing any queries left via voicemail
Strong customer service skills
Compassionate and understanding approach to assist patients with enquiries and concerns
Excellent communication skills – ability to interact effectively with patients, doctors and other hospital staff
Organisational skills – ability to manage multiple tasks simultaneously in a fast-paced environment
Liaising with consultants' secretaries regarding clinic room bookings
Organising bookings and setting up of meeting rooms to include lunch ordering etc
Data protection and confidentiality
Commitment to ensuring conversations are conducted discreetly and with a detailed understanding of patient confidentiality
Car park – managing enquiries in conjunction with the facilities team
Distribution of post for the hospital, incoming and outgoing
Qualifications & Experience
Eligible Criteria
Excellent administrative and organisational skills
Excellent interpersonal skills and the ability to communicate effectively with management, consultant staff, staff, patients, public and outside agencies
Ability to work in a fast-paced customer-based environment
Understanding and commitment to patient confidentiality
Ability to work effectively within a multidisciplinary team
Ability to work as part of a team and take initiative
Time-management skills
IT skills, proficiency in Microsoft Office
Desirable Criteria
Experience in an acute hospital setting
Knowledge of medical terminology
IT skills, proficiency in iSOFT
Equal Opportunity Statement and Benefits
UPMC is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
At UPMC we provide a total rewards programme that is not only market-competitive but fair and provides growth opportunities for all our colleagues.
Compensation
– Competitive pay for the work employees do – base pay, performance-related pay and premium pay where applicable.
Benefits
– Fully paid maternity and paternity leave for new parents.
Competitive pension plan, company-funded death in service benefit x 3 times.
Critical illness cover for all employees up to the age of 66.
Performance and Recognition
– Rewards for performance that support the goals and mission of UPMC through our annual ACES programme.
Work-Life Balance
– Enhanced annual leave up to a maximum of 27 days.
Flexible working opportunities to support you to work around external family commitments.
Development and Career Opportunities
– Opportunities for each employee to reach their career goals through continued learning and/or advancement.
About UPMC
UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that's close to home.
Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education.
UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division – an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia.
UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world.
In Ireland UPMC has provided high-quality healthcare in the South East since ****.
UPMC's operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny.
Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo.
UPMC has also established a nationwide concussion network.
UPMC's Global Technology Operation Centre is based in Kilkenny.
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