Job Title:
Engineering Operations Technician
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AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We're responsible for maintaining 24/7 operations coverage with flexible scheduling, including predefined12-hour rotating shifts and on-call responsibilities.
* Maintain 24/7 operations coverage with flexible scheduling, including predefined12-hour rotating shifts and on-call responsibilities.
We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. Our team collaborates with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.
The Engineering Operations Team plays a vital role in Amazon Web Services (AWS) Infrastructure Operations organization, supporting the rapid growth of our business and customers 24/7 in Cloud services data centers. As part of the Data Center Engineering Operations organization, this position reports to the DCEO Manager.
We are looking for a highly self-motivated and self-managed individual interested in learning about and managing AWS operations within critical facilities owned and operated by Colocation Providers. Candidate with less experience will be trained to manage critical facility operations within colocation provider environments.
* Main Responsibilities
* Coordinate with Colocation providers, contractors, and internal teams for daily operations and routine maintenance monitoring of critical E&M facilities.
* Act as first responder for all critical E&M equipment and rack down event alarm response, ensuring timely escalation for equipment/facilities-related issues within established protocols and service level agreements (SLAs).
* Facilitate equipment rack power up installations with Colocation providers by conducting assessments for rack space, power, and cooling requirements in data centers.
* Regularly maintain critical facility safety and security standards in AWS areas.
* Execute small-to-medium impacting projects from inception stage to completion stage to enhance data center operations.
* Utilize AWS administrative tools for maintenance change management, incident management ticketing follow up, and asset management.
About Us
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Benefits
* We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home.
* We strive for flexibility as part of our working culture.
About Our Team
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
* We're continuously raising our performance bar as we strive to become Earth's Best Employer.
Qualifications
BASIC QUALIFICATIONS
* Bachelor's degree
* 1+ years of electrical or mechanical experience
* Basic knowledge of either electrical or mechanical systems
* Intermediate level of bilingual verbal and written communication skills (English and Chinese)
PREFERRED QUALIFICATIONS
* 1+ years of data center engineering experience
* Knowledge of mechanical systems (Mechanical, HVAC systems, Controls)
* Knowledge of key electrical competencies and theory