Datamars is a global data solutions company with a 30+ year legacy in animal and textile solutions. Building on our history as a successful RFID identification and data solutions company, we bring together products, technologies & capabilities to put powerful data in the hands of our livestock, pet and textile customers so they can make better informed decisions. Our solutions deliver insights that help customers define what now looks like, what tomorrow could be and to track the improvements to get there. The results? More profitable decisions, less environmental impacts and higher quality of life.
Join Datamars as a Technical Support Specialist and become part of a fast-paced, innovative team supporting farmers around the world. You’ll work alongside passionate experts to deliver top-tier customer support across our cutting-edge on-farm hardware and smart software platforms like Datamars Livestock.
From guiding new customers through onboarding to solving complex technical challenges, you'll be at the heart of ensuring customer success. You’ll also have opportunities to get out on-farm—whether it’s for hands-on installations, diagnostics, or training sessions that make a real difference.
An insight to the role
* Build relationships with new and existing customers throughout the lifecycle of our solutions
* Work with sales teams and channel partners in supporting pre and post installation requirements of our solutions
* Help customers with training, technical support and understanding their data on our platform Datamars Livestock
* Deliver training, support and information to customers and internal departments
* Troubleshoot and problem solve customer requests
* Logging the queries of customers, both internal and external, received by phone, email, or other mode of communication.
* Support and resolve customer and partner queries on product issues, received by phone, email or other mode of communication
* Maintain key knowledge of the dairy industry and Datamars products
* Utilize CRM and support ticketing system, ensuring level 1, 2 and 3 support tasks are responded to and resolved in a timely and effective manner.
Key success factors
* Strong customer focus and ability to communicate to people at all levels and build lasting relationships
* Previous experience with customer services, support or success roles with strong problem solving skills
* Experience with behavior monitoring or weight technologies is an advantage
* Connection with the dairy farming industry and ability to work with technical products
* An Agricultural background/farming experience or degree with a focus on Dairy farming is an advantage.
* 2 years' experience in a customer support or technical support role
* experience with software such as Salesforce, Jira, Confluence, Microsoft 365, Dialpad advantageous
Culture & Values
* Be Passionate; Aim to Excel; Respect one another; Strive for Performance; Be Empowered!
* Customer centric – Solution focused – Relationship driven.
* Innovative – delivering advanced integrated technologies to transform sectors.
* Collaborative – sharing ideas & collaborating across global teams.
* Competitive & growth mindset – Market leaders – Goal oriented – growth focused.
This is a permanent, full-time role working Monday to Friday, 9:00 AM to 5:30 PM, based at our office in Little Island, Cork. The role offers flexibility with the option to work from home two days per week.
As a vertically integrated business with a head office in Switzerland and market-based operations in over 21 countries, we unite people from diverse sectors, backgrounds, countries and professions. This proudly diverse and inclusive culture strengthens our collective abilities to make a measurable difference to the profitability and quality of life of customers, the sustainability of sectors and the future of the environment.
We have R&D hubs in Switzerland and New Zealand, production facilities in six locations and sales and marketing hubs in over 24 locations worldwide. We are constantly evolving, which allows our people to engage with stimulating & innovative technology, products & projects.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Software Development
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