Job Title
Guest Relations Manager (HOT0BYF4)
Work Locations
Conrad Dublin Earlsfort Terrace Dublin 2
WELCOME TO A WORLD OF OPPORTUNITIES AT IRELAND’S #2 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!
The Conrad Dublin is a 5* hotel and part of the Hilton Luxury Division. We aim to offer smart luxury travelers inspiring connections and intuitive service in a world of style. We are one of the best 5* luxury hotels in the country.
“Conrad is Empowering and Bold”
Working for Hilton means you are joining an international company with more than 8,100 hotels across the globe with countless benefits and career development opportunities such as:
* Travel – Up to 40 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and Friends
* Team Member Gym – a dedicated team member gym with free access 7 days a week
* Benefit – Discounted rates for Conrad Team members across a wide range of retailers
* Development – Hilton has numerous learning & development plans for all types of roles and career paths, as well as free access to LinkedIn Learning and Harvard Manage Mentor
* Holidays – 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional days
* Maternity & Paternity – Paid leave for those that qualify
* On shift – complimentary meals on duty
The Job Role
* Meet, greet and direct Guests who enter the lobby area
* Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
* Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
* Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
* Manage, record and resolve promptly Guest or customer complaints
* Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
* Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
* Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
* Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
* Maintain good communication and work relationships in all hotel areas
* Act in accordance with policies and procedures when working with front of house equipment and property management systems
The ideal candidate should be:
* Someone who has previous experience in a luxury property, and must have hotel experience
* Someone who is Motivated to Create Memorable Experiences for Every Guest, Every time
* Someone who has a Luxury Mind set – To our team this is Anticipating our Guests Needs and Personalizing their Experience
* Someone who is a Team Player – Collaborative, Flexible, Fun and Dynamic
* Someone who is Ambitious and Passionate
Schedule
Full-time
Brand: Conrad Hotels & Resorts
Job
Guest Services, Operations, and Front Office
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