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Avant Money is the Irish branch of Bankinter, Spain’s fifth largest bank and one of Europe’s most stable and innovative financial institutions. Now a fully licensed bank in Ireland, we’re entering an exciting phase of growth. We're expanding beyond our successful credit card, personal loan, and mortgage products, starting with the launch of deposit accounts later this year. This is a unique opportunity to be part of the team building a new bank for Irish consumers. Our lean, fast-paced environment thrives on originality, energy, and collaboration. We support our people with strong wellbeing initiatives, flexible policies, and investment in personal development. If you’re ambitious, adaptable, and ready to shape the future of banking in Ireland, we’d love to hear from you.
Overview:
We are excited to be recruiting for a Banking Operations Unit Lead to join our growing team. This role is responsible for day to day management of our team in Operations which deals with Back Office and Customer Resolution Services (CRS) processes on credit card, loan, deposit and current accounts. Principle function of the team is to complete administration and customer service processes off the back of requests from customers via digital or Contact Centre channels. Key KPI includes error free processing within required SLAs. Manages teams to maximize efficiency and effectiveness. Responsible for meeting all productivity targets and SLAs. Demonstrates leadership within divisions & responsible for front line manager development.
Reports to: Head of Operations.
Key Responsibilities:
* Oversees Team Manager(s) and employees involved in day-to-day customer fulfilment activities (Direct Debit set up and maintenance, payment rejects and oversight, back office arrears management processes, queries from customers via post etc.
* Manages all activities in line with regulatory obligations and highlights any risks so that mitigating actions can take place.
* Utilizes existing & emerging technology to meet business & customer/associate satisfaction goals.
* Demonstrates leadership within divisions & responsible for front line manager development.
* Implements strategic plans, objectives, & budgets through effective recruiting, training, motivation & evaluation.
* Establishes & maintains management & performance controls to highlight problems, maximize performance, contain costs, & develop process improvements.
* Liaises with key internal stakeholders to ensure regulatory and scheme compliance with payment and credit card processing requirements.
* Manages incoming and outgoing payment process in line with regulatory and internal business expectations.
* Allocates and respond to customer queries via Secure Message in relation to Deposit and Current accounts.
* Converts incomplete new customer applications for Deposit and Current accounts into boarded accounts through AML, ID&V and funding activities.
About you:
* Excellent knowledge and experience of payment processes.
* Proven ability to motivate front line agents.
* Previous experience and knowledge of payment and financial services regulatory environment.
* Control-focused with an ability to understand and highlight any risks to our business.
* Strong organisational abilities, target driven & analytical.
* Ability to translate business objectives into individual targets.
* Proven ability to work as part of a larger management team and to understand the overall business objectives.
* Fitness and probity approved to fulfil role requirements.
Bankinter S.A., trading as Avant Money, is authorised by the Banco de España in Spain and is regulated by the Central Bank of Ireland for conduct of business rules.
Avant Money is an Equal Opportunity Employer. We are committed to creating a diverse environment and are proud to be an inclusive employer.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Other and General Business
* Industries
Financial Services and Banking
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