Role:Enterprise Service Architect Location: Dublin (Hybrid) Employment Type: 3 Year Fixed Term Contract Responsibilities: Lead the end-to-end design of IT services, from service models to SLAs and transition planning. Collaborate with Enterprise Architecture, Cybersecurity, Business Analysis, and Service Management teams to ensure seamless service delivery. Align all service designs with ITIL v4, NIST, NIS2, and integrate effectively with ServiceNow (CMDB, catalogue, workflows). Design new services (greenfield) and re-engineer existing ones to drive performance, compliance, and user satisfaction. Own the Service Transition process across the full Prince2 project lifecycle. Maintain clear documentation, support governance, and contribute to service design standards across the organisation. What You Bring: 5+ years in IT Service Management, including 2+ years in a leadership or process owner role. Strong knowledge ofITIL v4 and frameworks such asNIST,NIS2,ISO 20000, andCOBIT. Experience withServiceNow, particularly CMDB and service catalogue/workflow design. A broad technical background infrastructure, cloud, cyber security, and ERP systems (e.g., SAP). Excellent stakeholder engagement, communication, and documentation skills. A track record of delivering results under pressure in a cross-functional environment If you are interested in the above role you can apply directly or email me on and we can set up a call to discuss.